Customer Care Manager - State Farm Agent Team Member

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Free food & snacks

ABOUT OUR AGENCY:
The Gromko Insurance Agency opened in 2005. Our office is built on a strong, family-first atmosphere where people feel supported, valued, and encouraged to succeed. We believe hard work should be rewarded, both professionally and financially, and we make work-life balance a core part of our culture. This is an environment where team members can grow their careers while still prioritizing what matters most outside of work.

For our team, we offer a Simple IRA, license reimbursement, and a supportive, stable workplace focused on long-term success. We're looking for individuals who want to be part of a close-knit team, take pride in their work, and build a meaningful career in an agency that truly cares about its people.

Location Address: 366 South Main St. Cheshire, CT 06410 (Mon-Fri 9am-5pm) Not Remote

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Handle auto & home insurance questions
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates and billing inquiries.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, Sales or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.
• Bilingual Spanish preferred

Compensation: $22.00 - $24.00 per hour


Seeking Currently Licensed Applicants Only

We are a very busy office and are looking for our next great team member. We are an established, growth-oriented agency with a team of highly motivated individuals. Our well-trained team uses state of the art technology to achieve outstanding results. If you want to work in an environment that is fun, challenging, and rewarding, then Derek Gromko - State Farm Agent may be the right fit for you!
About Our Agency

• Our office is located in Cheshire.
• Our office is open 9am - 5pm.
• I have been a State Farm agent since 2005.
• We currently have 3 team members at our agency.
• Additional languages spoken: Spanish

If you want a career, not a job, then we encourage you to apply

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.