Customer Care Manager - State Farm Agent Team Member

Customer Care Manager

To oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Handle auto & home insurance questions
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates and billing inquiries.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, Sales or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.
• Bilingual Spanish preferred

Compensation: $22.00 - $24.00 per hour

About Our Agency

The Gromko Insurance Agency opened in 2005. Our office is built on a strong, family-first atmosphere where people feel supported, valued, and encouraged to succeed. We believe hard work should be rewarded, both professionally and financially, and we make work-life balance a core part of our culture. This is an environment where team members can grow their careers while still prioritizing what matters most outside of work. For our team, we offer a Simple IRA, license reimbursement, and a supportive, stable workplace focused on long-term success. We're looking for individuals who want to be part of a close-knit team, take pride in their work, and build a meaningful career in an agency that truly cares about its people.

Location: 366 South Main St. Cheshire, CT 06410 (Mon-Fri 9am-5pm) Not Remote

If you want a career, not a job, then we encourage you to apply.

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.