Maintenance Account Manager - Landscape

Position Description: The Landscape Maintenance Account Manager must be thoroughly familiar with all aspects of landscape maintenance process to include sales, production, customer service, estimating, training, etc. This position oversees all interaction with the customer and keeps him/her informed to all aspects of the maintenance process. This position grooms the relationship with the client while interfacing with company production and accounting personnel. He or She also interfaces with subcontractors and vendors as required throughout the maintenance process. This position is also responsible to conduct monthly walk-throughs with the client when desired or as scheduled, resolve any issues discovered therein, follow through to ensure that all issues are resolved to the satisfaction of the client, and ensure all change orders/enhancements are billed properly.
Reports to: The Landscape Maintenance Account Manager reports directly to the Branch Manager. LM Production Managers, LM Crew Leaders, and LM Crew Members directly report to the Landscape Maintenance Account Manager.

*Dependent on current company structure.

Skill Set and Educational Requirements:

Minimum of three years of experience in residential or commercial landscape maintenance
Preferred associate’s or bachelor’s degree with a concentration in a Green Industry related field
Preferred Certified Landscape Professional (CLP) and a Certified Landscape Technician (CLT)
Able to manage a portfolio of between $750,000 and $1,250,000 in maintenance contract value
Knowledgeable in plant, tree, and insect identification
Well-informed on the operations side of the landscape maintenance process
Able to effectively train new employees on company operations, systems, and procedures
Able to supervise multiple Residential Landscape Maintenance crews
Possesses a valid driver’s license and must be insurable on company’s insurance policy
Possesses excellent computer skills
Proficient in or able to learn customer relationship management (CRM) software
Proficient in both oral and written communication
Preferred Bilingual in Spanish and English
Proficient in MS Excel, QuickBooks, and Google Calendars
Able to represent the company in a courteous and professional manner

Responsibilities:

Oversees and manages $750,000 and $1,250,000 of commercial maintenance account annually
Sell a percentage of account contract value in enhancement work
Process all enhancements and ensures that they are priced and processed correctly
Prepares all bids/proposals for enhancement work
Develops new business/accounts and prepares bids for Branch Manager and LM Production Manager to review
Reviews all bids/proposals with Branch Manager for accuracy and profitability
Presents all proposals/documents to client
Closes sale and coordinates job specifics with LM Production Manager and Accounting personnel
Interfaces with client and ensures that all of client’s concerns are addressed and tracked in a timely and professional manner
Conductions monthly walk-throughs with the client if desired, identifies and documents all discrepancies
Provides written monthly report and files in customer file
Ensures that jobs are kept on schedule
Ensures that jobs are kept at or under budget
Interfaces with subcontractors to ensure timely and accurate completion of their work
Interfaces with suppliers to ensure timely and accurate delivery of job materials
Interfaces with LM Production Manager to ensure client’s expectations are met and that jobs are kept on schedule and on budget
Ensures that company production standards are met
Ensures that all safety procedures are followed and reports any unsafe conditions to Crew Leader and LM Production Manager
Ensures all accidents are properly documented and reported immediately
Ensures all workers’ compensation insurance claims are properly documented and reported immediately
Ensures that all equipment is operated in a safe and proper manner
Ensures that all equipment is maintained properly and preventatively maintained daily
Evaluates equipment utilization and makes recommendations for future purchases
Ensures that vendor invoice pricing is accurate and as bid
Ensures that job cost reports are properly analyzed and disseminated
Thoroughly understands and complies with company policies, procedures, and standard operating procedures
Assists in the development and implementation of the company’s strategic plan
Assists in the development, implementation, and achievement of the company’s annual budget goals
Assists in the development and implementation of the company’s new business development plan
Assists in the development and implementation of the company’s training goals
Assists in the development and implementation of the company’s marketing plan
Is certified in CPR and First Aid