Customer Value Architect - Enterprise (West, Remote)

About The Role

The Customer Value Architect serves as a key partner to sales and customers, driving customer onboarding, Falcon Flex adoption, activation, and platform value realization while minimizing churn and contraction. The role bridges the gap between the sale and delivered outcomes, ensuring customers maximize their security investment while growing their relationship with CrowdStrike. This position requires you to be located in the West - MST/PST and will require up to 40% travel.

What You’ll Do

Onboarding & Adoption

• Leads onboarding execution and definition of customer success plan
• Partners with direct sales staff in the expansion of sales within existing and/or new accounts via the new adoption or expanded use of Falcon Flex, while building relationships with key decision makers.
• Post‑sale primary customer point of contact for onboarding, activation, Flex usage/consumption, and business value realization.
• Navigates an increasingly complex and sizable, enterprise sales environment to understand customer needs and promote/develop competitive business propositions for the company's product portfolio.
• Achieves renewals via demonstrated realized value and Flex consumption progress.

Value Analyses & Business Reviews

• Conduct business value analyses to demonstrate ROI and financial impact.
• Develop and deliver Executive Quarterly Business Reviews (EQBRs) featuring value realized analyses, accelerating module adoption, and driving Falcon Flex growth.
• Share adoption insights and value realization proof‑points with allied sales teams to enable cross‑sell/upsell.
• Proactively identify and remediate risks to customer success and value realization.
• Support renewal cycles to minimize customer attrition.

Flex Sales & Growth

• Accountable for additional Falcon Flex consumption within a defined sales territory.
• Drive strategic Flex adoption and planning across enterprise accounts.
• Partner with customers to develop and execute adoption roadmaps aligned with their security objectives.
• Monitor and analyze Flex usage patterns to identify risks and opportunities.
• Gain and maintain expert‑level knowledge of the company’s products and services, with advanced knowledge in the presentation of the Falcon Flex model.
• Routinely sell‑to and interact with executive‑level customer decision makers, including CXO levels.
• Typically assigned to large Enterprise account segmentation or equivalent at this level.
• Ability to travel as needed to customer and/or internal meetings/events.

What You’ll Need

• Holds advanced, wide‑range experience and uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
• Deep industry knowledge and understanding of a customer’s decision‑making process, goals, strategies, and business objectives.
• Expert‑level presentation, customer service, financial/business acumen, and negotiation skills at all levels of customer engagement.
• Complete, "big-picture" understanding of the business and technical contexts of key accounts.
• Driven, self‑starter who exudes leadership on account set and compels others to get on board.
• Fully adept at consultative effectiveness and establishing trust with internal and external customers.
• Fully functional knowledge of sales methodologies, techniques, and the sales lifecycle of security software solutions, software business value concepts, and the company's products.
• BA/BS or equivalent educational background is preferred.
• Minimum 8+ years of relevant professional experience.
• Strong financial acumen with ability to calculate and communicate ROI metrics.
• Experience with flexible licensing models.
• Proven track record of managing complex customer relationships.

Benefits Of Working At CrowdStrike

• Market leader in compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holidays for recharge.
• Paid parental and adoption leaves.
• Professional development opportunities for all employees regardless of level or role.
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections.
• Vibrant office culture with world‑class amenities.
• Great Place to Work Certified™ across the globe.

The base salary range for this position for all U.S. candidates is $135,000 - $205,000 per year, with eligibility for commissions, equity grants and a comprehensive benefits package that includes health insurance, 401(k) and paid time off.

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy‑related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions—including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay‑offs, return from lay‑off, terminations and social/recreational programs—on valid job requirements.

CrowdStrike participates in the E‑Verify program. Notice of E‑Verify Participation. Right to Work. CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location.