Senior Help Desk Technician - ITIL-Driven End-User Support
Contact-Government-Services,-LL
Contact Government Services, LLC is seeking a Senior Help Desk Technician to support Level 1 & 2 Help Desk services for EOUSA. You will handle end-user support for senior management, attorneys, and staff, including account administration, software/hardware installs, and training. Responsibilities include incident tracking per ITIL, reporting, and building procedural documentation. Familiarity with Adobe Connect setup and remote support is preferred; a DoD clearance or higher is advantageous. #J-18808-Ljbffr Contact-Government-Services,-LL
- ...provider in Virginia is seeking a Senior Help Desk Technician to provide Level 1 & 2 support for the Executive Office for the... ...have experience with Adobe Connect, ITIL certification, and a commitment... ...include managing user accounts, conducting training, and...SeniorWork at office
- ...Senior Help Desk Technician II Employment Type: Full Time Department: Help Desk CGS seeks a Senior... ...Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management,... ...all IT-related tickets utilizing ITIL Creation of Incident work-log entries...SeniorFull timeFor contractorsWork at officeRemote workFlexible hours
- ...secure, and automated user experience while ensuring... ...’s Apple fleet and end user help desk service requests Manage... ...ensuring high-quality support and maintaining SLAs... ..., Security+,Azure, or ITIL Experience in small... ...Be part of a mission-driven organization making a...SuggestedRemote jobWork at officeWork from home
- Overview JOB TITLE: Service Desk Administrator/Help Desk Specialist GOVERNMENT... ...This is a hybrid position, supporting the US government. Regular... ...requests and provide desk-side end user support when necessary... ...A+, Security+, Network+, or ITIL Experience working with ServiceNow...SuggestedFull timeWork at officeLocal areaRemote workFlexible hoursShift work
- Responsibilities Empower AI: As an End User Devices (EUD) Deskside Support Technician (OUSW Policy), you will act as a... ...document requests in the IT service desk system, along with other duties as... ...software systems Certification: ITIL v4 Foundations, CompTIA Security+,...SuggestedPermanent employmentTemporary workWork at office
- A federal judicial organization is seeking a Temporary Information Technology Technician II in Alexandria, Virginia. This one-year temporary position involves providing IT help desk support to judges, judicial staff, and clerks. Successful candidates will have two years...Temporary workWork at office
- ...troubleshooting. Candidates with CompTIA Security+ and Linux+ certifications are preferred, along with the ability to excel in a fast-paced environment. This position offers an opportunity to mentor fellow technicians and collaborate on innovative IT solutions. #J-18808-Ljbffr...Senior
$85.09k - $98.9k
...Description GDIT is seeking a Senior Technical Requirements Analyst to support the design, definition,... ...technical requirements, user stories, and acceptance... ...Owner (CSPO) or similar ITIL v4 certification Experience... ...mobility team focused on helping you achieve your career...SeniorTemporary workRemote workWork from homeFlexible hours$88.8k - $101.3k
...Overview Senior Associate- Corporate Functions/End User Support Specialist Capital One’s Enterprise Learning Platform and Operations team is seeking a... ...solving, technical support, and trouble-shooting to help resolve technical issues within learning technologies...SeniorFull timePart timeLocal area- Windows Support Technician (End User Support Specialist II) Employment Type: Full-time KeyLogic employees 700IT systems designers, developers, mission specialists and security professionals serving government, academic, and private entities from its offices in McLean,...Full timeWork at office
$25.7 - $35.7 per hour
The Computer User Support Specialist position involves providing technical support to end users for PC, server, and hardware issues. Responsibilities include troubleshooting problems, training users, and maintaining system performance. Qualifications include an Associate...SeniorHourly pay- Accenture is seeking a Desktop Support Analyst to provide advanced technical support for desktop systems and VDI platforms. This position is crucial for ensuring reliable operation of devices and applications across the organization. A successful candidate will have at...Senior
$100k
Sikich LLC is seeking a Service Desk Supervisor in Alexandria,... ...service desk operations and provide support in a large-scale enterprise environment of over 5,000 end users. This role involves mentoring service... ..., and ensuring compliance with ITIL standards. The ideal candidate...$110k - $130k
...LightFeather is seeking a Senior Technical... ...comprehensive user stories,... ...procedures (SOPs) that support all ServiceNow... ...junior analysts. Help them understand... ...models to visualize end-to-end service... ...Preferred: ITIL v4 Foundation (or... ...joining a purpose-driven team that...SeniorFull timeContract workLocal areaRemote work- ...TIOCA program on the Operations team. We support over 70 applications and 4 DOS missions.... ...system; receive incidents and requests from end‑users, analyze them, and either respond to the... ...Procedures (SOPs) for other groups to help with their knowledge of the application and...Senior
$69.4k - $158k
...Senior Product Support Analyst The Opportunity: As a Senior Product Support Analyst, you know the importance of delivering strategic, data-driven logistics solutions that enable product success and long-term sustainability. On our team, you'll play a pivotal role...SeniorFull timeContract workPart timeInterim roleWork at officeLocal areaRemote work$70.8k - $148.6k
## Senior End User TechnicianUS VA ArlingtonJob Title: Senior... ...a Senior End User Technician to join our team in Arlington... ..., VA. Sr. End User Support Technicians are... ...coordinates customer desk-side support for the installation... ...’s missions and driven by a higher purpose -...SeniorContract workFor contractorsWork experience placementRemote workFlexible hours- ...opportunity for a Service Desk Manager to join our... ...leadership for end‑user support services, driving a forward... ...of approximately six technicians and manage daily desktop... ...support function to a value‑driven, performance‑oriented... ...of action Desired: ITIL Foundations V3 or V4...
- ...seeking a highly motivated Help Desk Specialist (Tier I/II) to support a 24/7 mission-critical... ...application sustainment, and end-user support services. The... ...effectively in a structured, SOP-driven environment while... ...A+, Security+, Network+, ITIL, or related certifications...For contractorsShift work
- ...artists. We work hard and support each other along the... ...NOW. We are seeking a Help Desk Specialist to support enterprise... ..., and adherence to SLA-driven support models. Key... ...Tier 1 IT support to end users and system... ...support tools Preferred ITIL Foundation Experience supporting...Remote work
$61.85k - $78k
Overview GovCIO is currently hiring a Senior IT Support Help Desk Specialist to join our team, supporting... ...support organization. Manage advanced user configurations and access controls... ...system (e.g., ServiceNow), adhering to ITIL framework standards. Qualifications Bachelor...SeniorFull timeCurrently hiringRemote workFlexible hours- ...and customer-focused Remote Support Technician to join our team in McLean... ...not limited to: Utilize ITIL-based processes to efficiently... ...Tier 3 support. Provide user support and basic training... ...work experience in a technical help desk position. Special non-...Work experience placementWork at officeRemote workMonday to FridayShift work
- ...Communities) is a mission‑driven, non‑profit... ...Technology (IT) team supports AHC’s technology... ...problems. Respond to help desk tickets, emails, and... ...to over 100 users and support the management... ...remote support for end‑user support.... ...Working knowledge of ITIL practices and principles...Temporary workWork at officeLocal areaRemote workFlexible hours
$19 - $28 per hour
As Service Desk Technician, you’ll provide top tier customer support to end users in a fast paced and dynamic 24x7x365 environment with... ...improvement and governance driven mindset, with knowledge of process... ...quality improvement based on ITIL and PMI best practices. The ability...Hourly payFull timePart timeWork experience placementLocal areaFlexible hours- Microsoft 365 (M365) Support Engineer, Mid-... ...within an SLA-driven ServiceNow queue... ...with senior engineers on escalations... ...4x7x365 service desk coverage, Must... ...tasks including user configuration, collaboration... ...support (e.g., helping prepare searches... ..., or ITIL Foundation Physical...Full timeRemote workShift workNight shiftWeekend workAfternoon shift
$100k
Position Summary Service Desk Supervisor - Staff... ...service desk operations and support a large-scale... ...environment of 5,000+ end users. Responsibilities Lead... ...Ensure compliance with ITIL best practices and organizational... ...as needed. Values driven - you embody and model...Full time- ...government. Position: Level 4 - 5 Front-End Engineer. Description: We are... ...maintainable code and delivering exceptional user experiences, particularly when working... ...lead. We are mission-inspired, imagination-driven, trust-anchored, and compassion-focused-committed...Senior
- ...Job Description The service desk analyst provides analysis and... ...proven experience in ongoing support of client-specific application... ...functional teams in a fast-paced and ITIL transitional environment. ~... ...support service to 4,000 end-user community. Perform trouble...Full timeContract workWork at officeMonday to Friday
- ...personnel may be asked to perform hands-on support in the more technical subset of Disaster... ...Technology Infrastructure Library (ITIL) framework and/or Capability Maturity Model... ...living documents. The desire is not for end-user documentation, nor for the management commitment...
- United-States-Courts is seeking a Temporary Information Technology Technician II in Alexandria, Virginia. This role involves providing IT help desk support for judges and judicial staff, including technical support for software and hardware installations. Ideal candidates...Temporary work
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