Business Solutions Manager, Senior Associate - Search, Paid Social & Search Engine Optimization

The Search, Paid Social & Search Engine Optimization (SEO)team sits within the Global Media team and is responsible for performance strategy, activation, and measurement across a large portfolio of businesses.

As an Business Solutions Manager (BSM) on the Paid Media team, you will be a highly visible strategic operator and executive storyteller – helping translate priorities into actionable plans, aligning cross-functional stakeholders, and elevating the team’s executive communications. You will work across teams, partners, and functions with direct access to the Media Leadership Team and frequent exposure to senior leaders, including CMO-aligned teams. You will help shape the strategic approach to managing CEO requests and executive deliverables, ensuring the Search/Paid Social/SEO organization is prepared, aligned, and delivering with clarity and impact. You will also help shape and share tone of voice, messaging and perspectives across the Media organization – ensuring consistent storytelling and a unified point of view in leadership forums. Prioritization, sound judgment, and executive professionalism/presence are critical to success in this role – you’ll often operate in fast-turn environments where clarity, discretion, and composure matter.

Job Responsibilities:

• Support channel leadership in translating business goals into roadmaps, OKRs, and integrated workplans across Search, Paid Social, and SEO.
• Develop leadership-ready narratives for executive forums (business updates, performance narratives, operating reviews, strategy readouts) that connect investment to outcomes and highlight decisions needed.
• Help define and propagate consistent tone of voice, messaging, and strategic perspectives across Media— aligning updates, materials, and narratives to a shared story.
• Support the strategic approach to CEO-driven asks and deliverables—structuring workstreams, coordinating inputs, and ensuring responsiveness, accuracy, and consistency in storytelling.
• Coordinate across global media stakeholders to ensure alignment on priorities, standards, and shared learnings across markets/teams.
• Partner with Performance Marketing, Product, Finance, Analytics/Measurement, Legal/Controls, and agency/vendor partners where applicable to remove blockers and maintain momentum.
• Support cadence management (interlocks, readouts, action logs, decision tracking), ensuring clarity on owners, timelines, dependencies, and risks.
• Build and maintain templates for briefs, learning agendas, test plans, and reporting formats to reduce duplicative eAort and increase consistency.
• Support adoption of automation and AI enabled workflows, new measurement approaches, and evolving media capabilities through documentation and rollout support.

Required qualifications, capabilities and skills:

• 3+ years of experience in marketing operations, business management, project/program management, or agency operations (performance marketing).
• Strong strategic thinking and operating discipline; able to bring structure to ambiguous asks.
• Strength in executive storytelling – synthesizing complex inputs into crisp, decision oriented narratives.
• Demonstrated prioritization and sound judgment, with consistently strong executive professionalism and presence when engaging senior stakeholders.
• Highly collaborative with strong stakeholder management skills across a matrixed organization.
• Advanced Excel skills (tracking, reporting, forecasting support, and data-backed narratives).

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Marketing & Communications teams shape the firm’s brand and protect and grow the firm’s excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.