IT Support Specialist

Special Instructions to Applicants

To be considered for this position, applicants must include both a resume and a cover letter when applying.

This position is required to work on-site at UCLA's campus at least 3 days per week, with additional days as needed for operational purposes.


Department Summary

The Deans Department at the UCLA School of Education and Information Studies (Ed&IS) serves as the administrative hub responsible for overseeing the strategic direction, academic programs, faculty affairs, student services, and overall operations within the school. Committed to excellence in education, research, and community engagement, the department plays a pivotal role in advancing the mission and vision of Ed&IS.
Position Summary

Under the general direction of the School of Education & Information Studies (SE&IS) User Support Group Manager, the incumbent will provide desktop user support to faculty, staff and students. The incumbent will be responsible for assisting users with their workstation hardware, operating system and software including email, network stored files, and printing. Duties will include installing, updating and troubleshooting desktop hardware and software for all operating systems in use at the school. This position will be responsible for the security of the workstations and other devices connected to the network including security updates and other routine maintenance. This position will maintain a broad range of applications.


Salary & Compensation

*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.
Qualifications

• Working knowledge of wireless networking protocols for desktops, mobile devices and other peripherals. (Required)
• Working knowledge of projectors and related audiovisual devices including wireless media streamers. (Required)
• Working knowledge of email servers, files servers, print servers. (Required)
• Working knowledge of protocols such as SNMP, SMTP, IMAP, POP. (Required)
• Working knowledge of writing basic computer scripts. (Required)

• Demonstrated ability to effectively communicate, both orally and in writing to clients of varying technical backgrounds (Required)
• Demonstrated knowledge of enterprise wide, network based backup software. (Required)
• Demonstrated knowledge of enterprise wide patch management software to report and remediate OS and application security vulnerabilities. (Required)
• Expert knowledge of enterprise level workstation imaging techniques and tools used to deploy workstations in a touchless, remote method. (Required)
• Demonstrated ability in diagnosing and remedying workstation problems and failures promptly and effectively. (Required)
• Expert knowledge of Microsoft Windows and Mac operating systems including advanced imaging and deployment techniques (Required)
• Expert knowledge and expertise in troubleshooting and assisting with Microsoft Office and other applications for Windows and Mac OS. (Required)
• Basic understanding of network technologies and protocols such as TCP/IP, DNS, DHCP, file and print services. (Required)
• Detailed knowledge of and experience with backup/recovery, patch management, and anti-virus software. (Required)
• Detailed knowledge of enterprise level deployment toolkits for remote installation of operating systems and software for both Windows and Mac OS (Required)
• Demonstrated ability to diagnose and troubleshoot issues, find appropriate solutions, and follow through to completion. (Required)
• Skill in managing work independently and following through on assignments with minimal direction, and to prioritize assignments to complete work in a timely manner when there are deadlines and competing requirements (Required)

Special Conditions for Employment

• Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
• Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

Schedule

Monday - Friday | 8:00 a.m. to 5:00 p.m.
Union/Policy Covered

TX-Systemwide Technical
Complete Position Description