Strategic Accounts Relationship Manager

Position Summary The Strategic Accounts Relationship Manager is responsible for establishing and nurturing executive-level relationships within a defined portfolio of strategic enterprise customers, ensuring their satisfaction, retention, and growth. This role acts as a trusted advisor, guiding customers through the adoption and optimization of Trintech's financial software solutions and partner ecosystem. The position requires close collaboration with internal teams and senior leadership to enhance customer experiences, identify growth opportunities, and execute strategies that align with customers' business objectives. The Strategic Accounts Relationship Manager leverages industry expertise to drive differentiated value, foster long-term partnerships, and support customer success. Essential Duties & Responsibilities Forge and engage in effective relationships across the customer's executive suite, including but not limited to the CFO, CTO/CIO, and COO, serving as a thought partner around financial transformation technology trends and the ongoing evolution of Trintech’s product strategy. Lead and co-create strategies that deliver a value‑added customer experience; execute on Trintech’s end‑to‑end customer journey to establish long‑term influence, differentiate our partnership, and clearly result in revenue growth and retention. Strategize and plan tactics to leverage in‑depth industry expertise and business acumen to drive successful customer outcomes, differentiating Trintech’s position as an elite provider of Financial Corporate Performance (FCPM) software. Lead a book of 20‑25 enterprise customers. Qualifications Bachelor's degree in Finance, Accounting, IT or equivalent experience in a role focused on the office of finance and accounting. 5‑10 years of experience in consulting, including ownership of customer relationships and outcomes. Senior‑level customer success experience including navigating the complexity of Fortune 100 customers. Ability to define and monitor key success metrics, review web analytics, identify opportunities for improvement, and communicate results and recommendations. Strong verbal and written communication skills and demonstrated ability to interact with all levels of leadership. Exceptional deductive reasoning and analytical skills. Demonstrated proficiencies with financial technologies and tools. Ability to quickly grasp and distinctly explain technological and business concepts. Customer‑first mindset. Strong understanding of B2B SaaS solutions and how they are deployed. Proven ability to manage customer relationships and drive continuous process improvement. Excellent project management skills, including demonstrated ability to manage projects across teams where influencing skills are required. Ability to respond to high‑impact customer/product escalations in a manner that drives customer loyalty, including the ability to listen and speak clearly to customers. Ability to work closely with other leaders to identify and develop plans to address business opportunities and challenges across functional boundaries and global regions. Sound business judgment and proven ability to influence others. Creative problem solver. Excellent communication skills. Familiarity with Salesforce.com. Work Environment Trintech offers a flexible, hybrid work environment that includes both remote and corporate settings. This role requires occasional presence at the corporate office while primarily working from home. Advanced technology supports seamless communication and productivity across the organization. Benefits Open paid time off Hybrid schedule Comprehensive healthcare and wellness programs 100% company‑paid volunteer time 401(k) with company match Pet insurance Tuition/Continuing Education reimbursement program Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Trintech Inc. is a participant in the federal E‑Verify program. This program allows employers to confirm the eligibility of their employees to work in the United States through an electronic verification process. As required by law, we will verify the identity and employment eligibility of all persons hired to work at Trintech. For more information about E‑Verify, including your rights and responsibilities, please visit Equal Opportunity Employer. #J-18808-Ljbffr Trintech