Case Managers

Job Description

Job Description

Case Manager

Johns Creek, GA | Hybrid (3 Days In Office / 2 Days Remote)

Direct Hire | $55,000 - $65,000 + Excellent Benefits

Our client, a growing organization in the life insurance industry, is seeking an experienced Life Insurance Case Manager to join their team. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys building relationships while managing the life insurance underwriting process from application through policy decision.

Responsibilities

• Manage life insurance cases from application through underwriting decision
• Serve as the primary liaison between independent producers and insurance carriers
• Follow up on outstanding underwriting requirements to keep cases moving efficiently
• Troubleshoot and resolve issues that delay policy approvals
• Escalate complex cases when additional intervention is needed
• Navigate multiple insurance carrier portals
• Maintain accurate documentation within the agency management system
• Provide timely case status updates to producers and internal teams
• Schedule and participate in calls with producers and field trainers
• Generate reports for management and producers
• Assist with post-issue policy changes requiring carrier support
• Deliver exceptional customer service while managing multiple priorities

Qualifications

• Bachelor's Degree required
• Minimum of 5 years of recent experience as a Life Insurance Case Manager or similar life insurance operations role
• Experience working with life insurance underwriting and new business processing
• Multi-carrier life insurance experience strongly preferred
• Strong understanding of life insurance applications, underwriting requirements, and carrier processes
• Excellent problem-solving and troubleshooting abilities
• Ability to prioritize with a strong sense of urgency while maintaining exceptional attention to detail
• Outstanding communication and relationship-building skills
• Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
• Comfortable learning new technology and navigating multiple carrier systems

Why You'll Love This Opportunity

• Hybrid schedule (3 days onsite / 2 remote)
• Competitive salary of $55,000-$65,000
• Excellent benefits package
• Collaborative and supportive team environment
• Opportunity to work with a respected organization in the life insurance industry
• Long-term career growth potential