Representative, Administration Center

Administration Center Representative

Join our American Airlines family and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

This job is a member of the Workforce Administration Team within the Technical Operations Division. Responsible for providing administrative support for Tech Ops represented team members and its leadership group. Collaborating with a cohesive group in a busy office setting, ensuring the success of the Workforce Administration team.

Salary range: $16.83 per hour to $20.68 per hour

Prepare and maintain various department reports, including weekly headcount reports and daily manning. Responsible for all aspects of payroll using Workbrain payroll system; including time coding and shift schedules. Proffer and process overtime, field trips, and shift swaps according to the rules and limitation of the collective bargaining agreement and the Workbrain system. Process vacation changes according to leadership directions, the guidelines outlined in the contract agreements and the Workbrain system. Providing excellent service to our internal customers; including phone, email, and walk-in inquiries. Greets and directs team members and external visitors. Maintains office supply inventory and initiates department supply orders when necessary. Submits transactions for computer and system accesses. Sort, track and file data and correspondence Process time-sensitive requests Efficiently and effectively communicate to high levels leadership to address operational inquires Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display area (SIDA), if applicable Must be able to secure appropriate airport authority and/or US customs security badges, if applicable May be required to work shifts, nights, weekends and holidays Must be willing to travel as required for professional development

Minimum Qualifications:

• High School diploma or GED equivalent
• Prior administrative experience
• Prior experience with Microsoft Office software including Word, Excel, PowerPoint etc.

Preferred Qualifications:

• Minimum of 1 year experience in an office setting
• Associate's degree or equivalent work experience

Skills, Licenses & Certifications:

• Knowledge of the applicable workforce collective bargaining agreements (IAM/ TWU)
• Broad understanding of Workbrain or other time and attendance applications
• Ability to prepare correspondence and format reports
• Ability to maintain confidentiality with team member files, payroll data and personal information
• Ability to prioritize and organize work functions effectively
• Ability to exercise good judgement and work under time constraints with professionalism, efficiency, patience and tact

Feel free to take advantage of all that American Airlines has to offer: Travel Perks, Health Benefits, Wellness Programs, 401(k) Program, Additional Benefits. From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines.