Healthcare Member Service Representative

Job Description

Job Description

Member Services Representative

  Location: West Hills, CA 91304

  Pay: $23.00/hr

  Schedule: Full-time (onsite)

Summary

We are seeking a  Member Services Representative to support members and health plans through high-volume inbound calls. This role is ideal for individuals who thrive in a  fast-paced healthcare call center environment , enjoy problem-solving, and deliver  empathetic, high-quality customer service .

You’ll play a key role in ensuring a seamless member experience by assisting with  eligibility, referrals, authorizations, and general inquiries while maintaining accuracy and compliance.

Key Responsibilities

• Manage 45–50+ inbound calls per day from members and health plans
• Accurately document all interactions to meet productivity and compliance standards
• Assess caller needs and provide resolution or escalate when appropriate
• Utilize internal systems and workflows to support:
  • Eligibility and benefits verification
  • Referral and authorization status
  • Provider availability and coordination
  • General service inquiries
• Update member demographics and maintain accurate records
• Ensure  strict HIPAA compliance and confidentiality at all times
• Complete administrative tasks (faxing, scanning, data entry, filing)
• Deliver  professional, clear, and empathetic communication in every interaction

Top Skills — Must Haves

• Customer Service (call center or phone-based support)
• Data Entry & Documentation Accuracy
• Medical Terminology Knowledge
• Healthcare Industry Experience
• Eligibility & HMO Insurance Knowledge

Nice-to-Have Skills

• Healthcare call center experience
• Medical office or front/back office support
• Help desk or customer support experience
• Strong attention to detail
• Bilingual (preferred)

Work Environment

• Fully onsite healthcare call center
• High-volume, fast-paced setting
• Structured workflows and performance metrics
• Collaborative, team-oriented, patient-focused culture

What You Bring

• A strong  customer-first mindset with a passion for helping others
• Ability to stay calm and professional in high-volume situations
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Reliability and a commitment to accuracy
• Interest in growing within the healthcare field

Why This Role Matters

As a  Member Services Representative , you directly influence the member experience by ensuring  timely, accurate, and compassionate support —helping improve patient satisfaction and continuity of care.

Job Type & Location

• Contract position
• Based onsite in  West Hills, CA 91304

Pay

• $23.00/hr

Workplace Type

• Fully onsite role in  West Hills, CA

Job Type & Location

This is a Contract position based out of Canoga Park, CA 91304.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Canoga Park,CA 91304.

Application Deadline

This position is anticipated to close on Jun 26, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.