Customer Retention Manager

A bit about us:

We are a leading provider of IoT connectivity solutions, delivering reliable and secure managed wireless services to businesses across industries. Headquartered in Kaysville, Utah, we are recognized for innovation, strong customer partnerships, and rapid growth. We foster a collaborative, growth-oriented environment where each team member plays an integral role in shaping the future of connected technology.

Why join us?

• Competitive salary with $150K OTE (base plus retention bonus tied to saved ARR)
• Flexible hybrid schedule with office in Kaysville, UT (84037)
• Comprehensive health, dental, and vision insurance
• 401(k) plan with company match
• Generous paid time off and company holidays
• Professional development and training opportunities
• Collaborative culture with high visibility to executive leadership

Job Details

We are seeking a Customer Retention Manager to own revenue retention for at-risk accounts and drive measurable impact across our customer base.

Responsibilities:

• Own revenue retention for at-risk mid-market accounts and lead high-stakes retention conversations
• Diagnose churn drivers, deploy save strategies, and negotiate retention offers beyond simple discounts
• Operate autonomously within clear guardrails while escalating only major strategic accounts
• Track key retention metrics including save rate, offer ROI, and churn patterns
• Partner closely with Sales, Account Management, and Executive Leadership to align on retention strategy

Qualifications:

• 2+ years in retention, renewal, or save-desk roles within a SaaS or recurring revenue environment
• Proven ability to manage churn-risk situations with calm and effective communication
• Strong commercial acumen and negotiation experience owning retention outcomes
• Resourceful problem solver who acts quickly and decisively under pressure
• Bonus: experience developing retention frameworks or playbooks from the ground up

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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