Technical Analyst Support

Salary: $91,400 - 187,000 per year Requirements:

• We look for strong knowledge of Java and cloud-specific technologies.
• We expect experience working in customer-facing technical environments, especially supporting enterprise onboarding and implementation.
• We value the ability to analyze complex technical problems and deliver lasting fixes.
• We seek familiarity with developing, maintaining, and improving infrastructure services, integrations, and automation.
• We prefer candidates who can contribute to technical standards, documentation, and mentoring of junior team members.

• We lead the investigation and resolution of high-severity technical incidents and escalations.
• We develop, enhance, and support core infrastructure services, integrations, and automation.
• We improve system performance, availability, security, observability, and disaster recovery preparedness.
• We define technical standards, document architecture and support processes, and mentor junior analysts.
• We analyze recurring issues and implement permanent corrective measures.
• We participate in on-call support and incident response when needed.
• We collaborate with customers to understand their needs, guide implementation, and translate feedback into product improvements.
• We work closely with the broader development organization to help shape the service roadmap.

• Cloud
• Support
• Java
• Oracle
• Security

More:

We are collaborating with hackajob and Oracle to connect with exceptional professionals for this role. Our Access Governance team supports critical customers as they adopt our service, including some of the worlds largest enterprises moving to the cloud. We build advanced governance solutions that help organizations protect enterprise assets and operate on a least-privilege model through automation and intelligent algorithms. This role is part of our development organization and offers the opportunity to work closely with customers and the wider engineering team. The posting includes US-based salary range information, potential equity eligibility, and a comprehensive benefits package that includes medical, dental, and vision coverage; disability and life insurance; health and dependent care spending accounts; commuter and parking benefits; a 401(k) with company match; paid time off; paid holidays; paid sick leave; paid parental leave; adoption assistance; employee stock purchase options; financial planning and legal support; and voluntary insurance benefits.

last updated 40 week of 2026