Clinic Manager

Clinic Manager (CM)Skin Laundry is growing & glowing! We have multiple new clinics opening across the US! We're looking for laser focused Clinic Managers to lead our sales strategies and day-to-day management of one of our Skin Laundry clinics. As Clinic Manager, you're inspiring and leading by example. You will work directly with your team to coach, mentor and inspire to ensure successful sales & client retention strategies, customer service-related initiatives, and clinic operations. You will ensure that the clinic team is motivated to create an energetic and passionate experience for our clients. As the CM you are a kind & caring leader and must have the ability to make informed decisions and overcome challenges.What you'll be responsible for:Sales & Sales StrategyDevelop strong relationships with partners and clients for new business opportunities within the assigned area.Customize local clinic marketing and outreach plans. Collaborate with other departments, such as Marketing, to build brand awareness and to drive sales and traffic through market outreach and effective in-store events.Working directly with clients to sell memberships and productsPeople TrainingThe Lab CM for a designated Lab Clinic has the opportunity and responsibility to be part of the training program at Skin Laundry to orient and develop new employees.Partner with VP of Talent Management to develop and execute training for employees.Manage ongoing day to day clinic operations concurrently with training new hires.People LeadershipHire, develop and motivate a magnetic team.Coach and give feedback as necessary for all team members.Lead your team to deliver excellent customer experience and meet service and retail sales targets.Organize regular team communication to discuss business updates, issues, and opportunities.Evaluate and manage employee performance and develop individual career development plans.Clinic OperationsEnsure all store operations are consistent and flawless; people policies and standards are practiced and upheld.Develop monthly, weekly, and daily clinic action plans to achieve revenue targets in all mix of business on a consistent basis.Coverage of the clinic (working on the floor and in the front).Effectively manage all physical inventory and forecasting for service and retail.Address client issues and queries professionally, accurately, and timely.Evaluate existing business procedures and recommend improvements.Effectively create and manage team schedules to meet client needs, achieve clinic financial targets.About you:You have a minimum of 3 -5 years of management experience in a retail environment.You have a passion for accessible and inclusive beauty.You rock the foundations with a proficiency of Retail Math, MS Office Suite, and Outlook.You are a business strategist - you can seamlessly maneuver through day-to-day tactics and exhibit exceptional customer service and outreach, all the while driving your clinic to the next level.You believe in creating an uplifting and positive company culture - one that fosters a true sense of belonging, valuing diversity, inclusivity, and equity.You love to lead and mentor others.You enjoy working 1:1 with clients.You are driven, self-motivated, and hold yourself and others to exceptional standards.You are a wonderful influencer, possessing strong verbal and written communication skills.You love to collaborate with others and thrive in a team environment.You love to learn and yearn to evolve through coaching and mentoring.Employee Benefits & Perks:Skin Laundry Employee Treatment & Product Discount ProgramVacation leave, sick leave, and paid holidaysParental LeaveHealth insurance - Medical, Dental, and Vision insurance options401kFlexible Spending Accounts (FSA) - Health Care and Dependent CareVoluntary Term Life insurance for employee, spouse, and child(ren)Employee Assistance Program (EAP)Voluntary Accidental Death & Dismemberment (AD&D)Voluntary Commuter BenefitsVoluntary Legal BenefitsVoluntary Group Accident insuranceVoluntary Critical Illness insuranceVoluntary Hospital Indemnity insuranceADP LifeMart - discounted products, services, and experiencesWe love hearing from anyone who is enthusiastic about transforming the skin care & beauty industry. Not sure you meet all the qualifications? Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to applyEqual Opportunity Employer:At Skin Laundry, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Skin Laundry believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.Accommodation Assistance:Skin Laundry is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact View email address on click.appcast.io Agencies:Skin Laundry will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Skin Laundry, including unsolicited resumes sent to a Skin Laundry mailing address, fax machine or email address, directly to Skin Laundry employees, or to Skin Laundry's resume database will be considered Skin Laundry property. Skin Laundry will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Skin Laundry will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.