Medical Receptionist - Front Desk

Pediatric Office Staff

Monarch Maples Pediatrics is seeking an energetic, flexible, team-oriented individual for our busy St. Albans office. Excellent telephone, customer service and communications skills are a must.

Responsibilities:

• Greet and check-in patients as they arrive at the medical office
• Answer phone calls and direct them to the appropriate department or staff member
• Schedule patient appointments and manage the appointment calendar
• Verify patient insurance information and collect necessary co-pays or fees
• Maintain patient records and update information as needed
• Assist with administrative tasks such as filing, faxing, and scanning documents
• Provide excellent customer service to patients and address any inquiries or concerns
• Maintain accurate and up-to-date patient records in electronic health systems
• Coordinate patient referrals to specialists and other healthcare facilities as needed
• Handle administrative tasks including scheduling appointments and managing medical records
• Ensure compliance with HIPAA regulations and maintain patient confidentiality at all times
• Participate in continuous training to stay up to date on best practices
• Collaborate with the healthcare team to deliver high-quality patient care

Skills:

• Knowledge in medical terminology and coding
• Familiarity with outpatient clinic operations and pediatrics
• Ability to work effectively in a fast-paced environment
• Excellent communication skills and a compassionate approach towards patient care

Experience:

• Previous experience working in a medical office or similar healthcare setting is preferred.
• Familiarity with phone systems and handling high call volumes
• Knowledge of medical terminology and procedures is a plus
• Strong organizational skills and attention to detail
• Excellent communication and interpersonal skills

Job Type:

Full-time

Pay:

$18.00 - $21.00 per hour

Benefits:

• 401(k)
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Pet insurance
• Vision insurance

Medical Specialty:

• Primary Care

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Work Location:

In person

Background Check Required.