Managed services team leader

Linney is a world-class, multichannel marketing services business. We are looking to appoint a managed services team leader to strengthen our team. The ideal candidate will be proactive, organised, and resilient under pressure, with strong attention to detail. They will be able to influence and constructively challenge stakeholders while demonstrating company values and maintaining professional standards. The role involves overseeing workload distribution and resource planning, supporting delivery as needed, and maintaining visibility of team capacity, while completing key operational tasks accurately. The managed services team leader acts as a clear first point of escalation for teams, providing direction and resolution on complex issues, encouraging collaboration and making informed decisions quickly. Comfortable leading and developing a high‑performing team, they will offer mentoring and structured development while managing behaviours, attendance, and team standards. They will need to be confident handling challenging conversations and resolving team issues while creating a supportive and positive working culture. We are looking for a candidate who understands customer expectations and can operate effectively within KPI/SLA‑driven environments, promoting accountability and continuous improvement and driving better ways of working. Commercially aware, they will need to identify opportunities to improve value for clients and the business and be confident using systems, reporting tools, and standard business software. Essential skills and experience Ability to build strong working relationships across internal and external teams Good understanding of operational and commercial impacts of decisions Practical knowledge of campaign and project delivery environments Ability to maintain high standards of quality, accuracy, and responsiveness Innovation and solution‑focused attitude Ability to use structured thinking to resolve challenges and improve processes Desirable skills and experience Background in leadership, coaching, or management training Strong understanding of workflows across print and digital delivery Experience in QSR, retail, or similar sectors Understanding of production and fulfilment across multiple channels Familiarity with using technology to improve operations Interest in driving innovation and new ways of working Please get in touch if you have any questions about our diversity and inclusion policies, or about accessibility or any accommodations needed during your application process. We work hard to provide an inspiring environment with opportunity to progress your career. Look at the Our values section on the Linney website to find out more about the Linney culture. For more information on how we handle your personal data and your rights in relation to it please read our privacy policy atlinney.com/privacy. #J-18808-Ljbffr