Vehicle Operations Logistics Specialist II (Manheim)

Vehicle Operations Logistics Specialist IICompany: Cox Automotive - USAJob Family Group: Vehicle OperationsManagement Level: Individual ContributorFlexible Work Option: No remote option; must work at a specified Cox locationTravel %: NoWork Shift: DayCompensation: Hourly base pay rate is $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job Description:We are seeking a detail-oriented and proactive Vehicle Operational Specialist to join our team. This role is ideal for someone who thrives in a fast-paced environment, demonstrates strong organizational skills, and is passionate about delivering high-quality service. You will play a key role in managing vehicle inventory, supporting auction operations, and ensuring effective communication with internal teams and customers.As a Vehicle Operational Specialist, you will be responsible for maintaining accurate vehicle records, resolving discrepancies, and ensuring vehicles meet quality standards. Strong communication skills are essential, as you will regularly interact with clients, vendors, and internal stakeholders to provide updates, gather information, and ensure program requirements are met. You will also be expected to read, review, and understand the history of an order—including kickback notes—to make informed decisions and verify vehicles on time.Key Responsibilities:Demonstrate proficiency in making real-time phone calls through the recorded line to verify vehicle status with pickup sitesBuild relationship with Manheim Auction commercial team and managementManage email boxes for multiple locations and collaborate on regional emailsEntry of all manual orders and processing of other AS400 system ordersManage escalated Client Succes VINs with peers and agentsMonitor holds and verification delaysDispatch negotiation and a heavy understanding of sales tactics to increase marginAction AutoIMS for Trans Delay Holds, Cancellations, ETA'sFollowing Up with carriers on several VINs dailyProcess Fees and post assessorial charges to recordRequest Hold Harmless/ReleasesInvestigating kickback of VINs by carriers to get units re-dispatchedBe comfortable holding carriers accountable to their planCreate and manage corrective action of a vendorMonitoring order entry failures throughout the day and correctUnderstanding of margin relative to position and some tracking of margin requirementsMonitoring and correcting master data files for location errorsMeasuring performance – understanding analytics for clients and vendorsReport on performance results for high level management and executive leadersCompile vehicle transportation related data and generate reportsFollow all job-related duties as directed by supervisorBe an outside the box thinker who can solve problems quicklyDrug Testing:To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.Benefits:Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.About Us:Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.