Customer Success Manager

We are looking for a high-impact Account Manager . While many AMs prefer the easy renewals, you are the person who excels at turning around at-risk accounts, rebuilding trust, and finding the hidden growth opportunities within a complex portfolio. In this role, you won't just be "checking in." You will build strategic action plans to stop churn in its tracks and demonstrate the long-term value of our platform to stakeholders who may have lost their way. This is an on-site position in Allen, Tx Why you would like this role Its not a sales role, if you're in a sales role but want to pivot to client engagement, this is your opportunity. What You’ll Do Portfolio Recovery: Take ownership of at-risk accounts, identifying root causes of dissatisfaction and implementing aggressive "Save" plans. Action Planning: Build and execute detailed success roadmaps that align our software’s capabilities with the client’s evolving business goals. Proactiveness: Identifying at-risk clients or low usage clients. Proactively reaching out to them to fix an issue before it becomes a problem Expansion Revenue: Identify upsell and cross-sell opportunities within existing accounts to increase total contract value (TCV). Feedback Loop: Act as the voice of the customer, feeding critical insights back to Product and Engineering to prevent future churn. Qualifications Industry Experience: You must have experience in a SaaS, Software, or Tech setting. Direct Role Experience: You have held one of the following titles: Account Manager, Account Executive, Relationship Manager, Customer Success Manager, or Outside Sales. Why Join Us? Company equity One of the fastest-growing companies in the US! Highly competitive base salary + performance-based retention/growth bonuses. #J-18808-Ljbffr