Manager, Membership Sales

Job Description

Job Description

Are you a self-starter who likes to work independently? Do you enjoy making connections and helping businesses grow? Is making a difference in the Quad Cities important to you? Do you have a passion for seeing businesses succeed in the QC? The Quad Cities Chamber seeks a Manager, Membership Sales to build relationships with local businesses, creating an amazing first impression of our organization while selling Chamber memberships and services.

Title: Manager, Membership Sales

Department: Membership & Events

Reports To: Executive Director, Membership & Events

FLSA Status: Exempt

Location: Davenport, Iowa

Salary: Base plus commission with expected salary range of $60k - $75k.

Summary: The Manager, Membership Sales is responsible for contributing to the achievement of Chamber revenue goals by identifying, cultivating, and securing new Chamber members, and non-dues revenue and maintaining ongoing relationships with existing members that result in enhanced engagement and/or perceived value. The primary focus of the Manager, Membership Sales is to increase Chamber revenues through sales of new and renewed memberships and sponsorship opportunities.

The position entails a variety of duties pertaining to revenue growth through membership and sponsorship sales, investor relations, upgrades and partnerships with the Quad Cities Chamber.

All Quad Cities Chamber of Commerce employees uphold the following Core Values:

Takes Initiative, Passionately Pursues, Excellence, Complete Accountability, Seeks Continuous Improvement, Fosters a Sense of Belongingness, Customer Service Oriented, Regionally Minded

Essential Duties: Essential job duties for this position include the following items. Other duties must be performed as assigned or required.

• Makes initial contact with prospective businesses, schedules appointments, and personal visits, educates and informs as to the programs and benefits offered by the Chamber, ability to ask for and close the sale.
• Actively seeks out new businesses and follows up in a timely and appropriate manner via appointments, cold calls, or email
• Maintains knowledge of goals, objectives, and services provided by the Chamber
• Consistently able to achieve budgeted revenue goals
• Works with current investors to deliver the benefits of their investment package and/or to pursue higher levels of investment
• Builds and maintains strong relationships with new and existing members, provides resources, and delivers exceptional customer service to enhance member satisfaction and retention.
• Track sales metrics, prepare reports, and present regular updates to Executive Director, providing insights and recommendations for continuous improvement.
• Maintain knowledge of chamber services, membership benefits, events, and resources to effectively promote and convey their value to prospective and current members.
• Works to become proficient with the member database and uses the database to record sales and retention activity
• Actively supports and participates in Chamber events and programs
• Participates annually to advance the Chamber’s DEI strategy
• Performs other related duties as required

Qualifications: To perform this job successfully, the individual in this position must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills, and ability required.

Education/Experience:

• Experience in Sales, Advertising, Marketing, or Business
• Must have a professional, service-oriented attitude
• Experience in Microsoft Office is required (Word, Excel, Powerpoint)
• Strong organization and planning skills
• Ability to coordinate multiple tasks
• Strong communication skills, both oral and written
• High level of attention to detail and accuracy
• Ability to work independently in a fast-paced environment
• Dependable and flexible

Language Skills:

• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

Mathematical Skills:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs

Reasoning Ability:

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

Certificates, Licenses, Registrations:

• Valid Driver’s License and ability to be insurable

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Standing – Approximately 1/3 of on-the-job time
• Walking – Approximately less than 1/3 of on-the-job time
• Sitting – Approximately 2/3 of on-the-job time
• Use of hands to finger, handle or feel – Approximately greater than 2/3 of on-the-job time
• Reaching with hands and arms – Approximately less than 1/3 of on-the-job time
• Climbing or balancing – Approximately less than 1/3 of on-the-job time
• Stooping, kneeling, crouching or crawling – Approximately less than 1/3 of on-the-job time
• Talking or hearing – Approximately greater than 2/3 of on-the-job time
• Tasting or smelling – Approximately less than 1/3 of on-the-job time
• Travel- Approximately less than 1/3 of on-the-job time
• Weight lifted/Force exerted – An average of approximately (25) pounds, less than 1/3 of on-the-job time, non-continuously
• Ability to work occasional early mornings, evenings, weekends, and holidays
• Clear vision, near and far, with or without correction measures

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.

• Environmental – There is little to no exposure to hazardous environmental conditions.
• Noise – Moderate (i.e. typical office noise – computers, printers, phones, fax machines, etc.)

This job posting will close on: August 21st