Freight Account Manager

Job Description

At Freight Flex, we're not just another large transportation platform. We're a close-knit family of mission-driven logistics pros, powered by our unwavering focus on cutting edge technology. We provide fast quoting, straight-forward prices and a network of trusted carriers across the company. As we continue to grow, we're looking for an Account Manager who is passionate about building strong customer relationships and ensuring a seamless shipping experience.

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What You’ll Do:

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• Understand and document the client’s success criteria and use to build clear standard operating procedures (SOP). As the client’s needs evolve, you will refine the client’s success criteria and SOP.
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• Respond to client escalations to solve client issues quickly and ensure smooth operations at origin and destination. You will handle client issues that require advanced industry knowledge.
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• Collaborate with your supply chain operations partners and external stakeholders to ensure the success of the shipment lifecycle.
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• Work with existing accounts to grow using our processes.
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• Step in to fill gaps in process or implement improved processes as needed.
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What We Look For:

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• 2+ years of previous experience working at a 3PL brokerage.
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• 2+ years of over-the-road trucking experience.
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• 1+ years of sales and/or account management experience.
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• Previous sales and/or account management experience.
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• Excellent communication and interpersonal skills.
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• Bachelor’s degree.
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Benefits:

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• Base salary plus commission on accounts you manage
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• Health insurance
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• Dental insurance
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• Vision insurance
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• Optional voluntary insurance products (disability, accident, critical illness, hospital indemnity, additional life insurance)
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• 401k + Company Match
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• 20 Accrued Days Paid Time off First Year
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• Sick Days
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• 6 Paid Holidays
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• Maternity + Parental Leave
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• Supplemental Insurance
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• Life Insurance
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• Monday to Friday 8-5 PM Schedule
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• Smart casual attire
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• Career Growth Opportunities
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We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.