Sr. Customer Quality Manager [29644]

The candidate will be the champion of quality in promoting customers’ perception of company products. The candidate will ensure customer satisfaction by managing quality standards and customer expectations. The candidate will work seamlessly with various functional groups within the company and its supply base to secure customers’ approval of PI products, facilitate customer audits, ensure timely resolution of product quality problems, and drive corrective and preventive actions as needed. The candidate will act as the technical interface on quality matters with customers. As such, the candidate must have quality systems expertise with excellent organizational and communication skills. The candidate must have a proven track record of having worked in a similar role at a semiconductor company. Specific responsibilities include, but are not limited to, the following: Lead, coach and manage quality engineering team. Directly interface with customers on quality matters. Collaborate with functional teams (Failure Analysis Engineering, Test Engineering, Product Engineering, Field Sales Organization) to achieve quality goals and customer satisfaction. Drive corrective and preventive actions resulting from field failures and generate 8D problem resolution reports for customers. Define and implement product quality operational and systemic improvements. Provide product change notifications to customers. Requirements: B.S. in Electrical Engineering or an equivalent technical discipline. 10+ years of experience in customer quality engineering involving integrated circuits. Expert in 8D problem resolution process. Direct customer facing experience in a quality manager role. Problem solving skills on semiconductor products and manufacturing processes. Excellent technical writing skills, organized and concise, based on facts and data. Availability to travel to customer sites worldwide as required. Ability to carry out verbal and written technical communications. Preference: Ability to carry out verbal and written technical communications in Mandarin. Seniority level Mid-Senior level Employment type Full-time Job function Management Industries Semiconductor Manufacturing #J-18808-Ljbffr Stealth Stanford AI Startup