Sr. Customer Operations Account Manager

ADVANCE YOUR CAREER. ADVANCE THE WORLD. At AMD, we believe technology has the power to solve the world’s most important challenges. From advancing healthcare and scientific discovery to powering AI and the technologies people rely on every day, innovation at AMD is shaping the future. Whether you’re designing next-gen processors, enabling AI breakthroughs, or bringing leading edge products to market, every role at AMD contributes to something bigger — technology that moves the world forward. Join us and, together, we’ll advance your career.THE ROLEThe Senior Customer Operations Account Manager manages operations between AMD and a select group of large, strategic customers. They build trusted relationships across operational and leadership levels within both the customer’s and AMD’s organizations. This role requires a deep understanding of each customer’s business and the ability to break down barriers, build trust, manage expectations, improve operations, resolve complex issues, and help grow the partnership.KEY RESPONSIBILITIESServe as the primary operations partner for a select portfolio of large, strategic technology customersBuild trusted relationships with customer and AMD stakeholders across operational, managerial, and executive levelsReview customer backlogs and partner with factory, finance, sales, and customers to resolve issuesManage business across the product lifecycle, including NPI and EOLManage inventory and DOI to minimize inventory costsAnalyze demand, supply, consumption rates, and ordering patterns for direct customers and distribution channelsAnticipate customer needs, remove barriers, and resolve complex order, supply, delivery, and operational issuesStrengthen customer partnerships to support business continuity and long-term growthLead key projects, improve processes, advise business partners, and support organizational strategyDrive operational excellence and the implementation of new processesLead quarterly business reviews and operational meetings with customersCollaborate across teams to share best practices, manage cross-functional dependencies, and remove obstaclesPREFERRED EXPERIENCEExtensive industry-related experience with a demonstrated track record of successExperience managing operations for large, complex, or strategic customer accountsProven ability to build trust and deepen relationships with customers at multiple levelsStrong communication, emotional intelligence, executive presence, and relationship-management skillsStrong supply chain knowledge, with distribution experience preferredUnderstanding of business strategy with experience identifying and implementing process improvementsStrong problem-solving, analytical, and cross-functional management skillsAbility to manage uncertainty and resolve internal and external conflictStrong executive writing, presentation, and verbal communication skillsProject management experienceProficiency in Excel, PowerPoint, and Power BIACADEMIC CREDENTIALS:Bachelor’s degree and/or equivalent industry-related experienceLOCATION:San Jose, CAThis role is not eligible for visa sponsorship.#LI-GW1#LI-HybridBenefits offered are described: AMD benefits at a glance.AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here.This posting is for an existing vacancy.