Customer Service Representative

The Customer Service Representative role is responsible is for resolving customer issues, processing orders, tracking/tracing shipments, processing returns/damages, and working with internal departments.

Responsibilities:

• Resolve high volume of customer calls and emails in a timely manner
• Receive, process, and respond to inquiries regarding pricing, order status and changes, product availability, and product information
• Process all incoming requests for shipment information from both internal and external based customers
• Serve as back-up to Receptionist. Attend to the front desk, take and transfer incoming calls, greet and direct visitors, sort mail, book travel arrangements.
• Assist Inside Sales with administrative tasks. Help respond to RFI’s, help direct leads to the appropriate person, respond to simple RFI’s when possible.
• Assist in filing and archiving within the customer service department.
• Complete reports using SAP and MS Excel

Requirements:

• Bachelor’s Degree in Business Administrative, Communication, or related field of study.
• Proficiency in basic math (add, subtract, multiply, divide, understand calculations related to percentages, basic algebra)
• Intermediate Excel Skills. Familiarity with VLOOKUP, pivot tables, formulae, etc.
• Positive, high-energy, resilient personality.
• Ability to complete a high-volume amount of work while remaining detail-focused. High sense of urgency.
• Ability and desire to work on-site, in-office at our Melrose Park, IL location 100%. No Hybrid or telework available.
• Bilingual English/Spanish is ideal

What we offer!

• Competitive compensation
• Become part of an industry leading dynamic team with a high focus on delivering results and continuous improvement
• 401(k) plan with a generous company match; 100% vested immediately upon contributing and no waiting period to start participating
• Paid Holidays and Paid Time Off with the option to cash out unused PTO every year
• Possibility for telework days, depending on position, with flexible make-up time for exempt employees
• Blue Cross Blue Shield medical insurance plans, along with dental and vision benefits.
• Opportunities for career development and advancement; specialize in specific areas or gain new skills in different departments.