Title Specialist

Benefits Medical, dental, vision, and basic life insurance 401(k) plan with 100% match on first 4% contributions 15 days PTO per year About the Team About the team - Corporate As a global company, our corporate teams support billions of dollars in equipment sales every year. In joining our corporate services teams, you will be ensuring the business runs smoothly in your respective verticals and supporting the overall business to achieve our core objectives. Every day your work will make a difference in the way we run our business and in the way customers interact with us. Job Description The Title Specialist is directly responsible for securing all necessary documents to accompany applications to transfer vehicle title ownership. Tasks include compiling all necessary documents, communicating with customers and vehicle owners, resolving problems and discrepancies, answering inbound phone calls, sending emails, and providing excellent customer service. Compliance with state and/or buyer requirements is essential. Where IAA has authorization to process applications as an acting state processing authority, Title Specialist may also work within those state systems. Responsibilities Review and process documentation for insurance and remarketing customers Process incoming salvage titles from multiple states and set for sale Keep up-to-date on title regulations by learning and maintaining knowledge of current title/salvage laws. Provide excellent customer service and support by offering solutions and timely responses to external/internal partners Provides a variety of customer support services through the mail, email, telephone and direct personal contact. Reviews and enters in title work for all customers. Completes application to transfer title ownership. Enters information from titles received from the state into the IAA operating system. Stays current with title/salvage laws in multiple states Responds to customer questions, complaints and requests. Resolve problems encountered in the effort to transfer title ownership. Performs word processing assignments, filing and related clerical duties. Follows well-established procedures and under close direction of supervisor. Assists with other office functions as needed. Immediately reports all violations of company policy to a supervisor or manager. Protects and preserves confidential, personal customer information received and adheres to state and company records retention policies and procedures. Develop employees as part of a progression plan Maintain a culture of responsibility, accountability, integrity, and execution across span of control Other duties as assigned per management Qualifications 1-2 years State/National title processing experience is a plus 2-3 Years Previous knowledge in title and salvage title requirements is an asset Proficient in MS Office Suite; Outlook, Word, Excel, PowerPoint Typical Field Office Environment #J-18808-Ljbffr