Digital Consumer Experience Senior Researcher

Job Title: Digital Consumer Experience Senior Researcher Location: Morristown, NJ The Digital Consumer Experience group at Sanofi is seeking a proactive and insightful Senior UX Researcher to shape user experiences by understanding user behaviors, needs, and motivations. The role informs design and product strategies to enhance user satisfaction and engagement while leveraging cutting‑edge technology such as AI. Responsibilities Research & Execution: Design and execute mixed‑method research studies (surveys, interviews, usability testing, field observations, diary studies, etc.) that adhere to best practices. Conduct foundational research to understand user behaviors, needs, and motivations. Lead the recruitment of diverse, representative participant samples. Select and manage research vendors to ensure study outputs meet team and stakeholder expectations. Analysis & Synthesis: Analyze research data to identify patterns and actionable insights. Synthesize findings into clear, decision‑ready reports and presentations. Create customer journey maps, personas, use scenarios, and other synthetic frameworks. Experience Strategy: Scope experience opportunities, conduct benchmarking, and frame CX/UX problems to inform digital experience strategies. Support strategy activation by defining MVP experiences and prioritizing initiatives for implementation. Stakeholder Engagement & Delivery: Present findings and strategic recommendations in a compelling, storytelling manner to internal audiences, including senior leadership. Be a passionate advocate for the customer. Facilitate workshops, ideation sessions, and empathy exercises to build group consensus and enable evidence‑based decision making. Collaborate cross‑functionally with designers, product owners, and other internal stakeholders to integrate research findings into product and experience decisions. Qualifications 5+ years of experience as a CX/UX researcher, preferably in a consulting or corporate environment. Proficiency in quantitative and qualitative CX/UX research methodologies (surveys, interviews, usability testing, field observations). Strong analytical ability to synthesize complex data into actionable insights; experience using AI to accelerate analysis. Demonstrated collaboration with cross‑functional teams, including designers, product managers, and engineers. Excellent verbal and written communication skills for presenting research findings and collaborating with stakeholders. Bachelor’s degree in a relevant field (Human‑Computer Interaction, Psychology, Anthropology, or similar). Advanced degree preferred. Technical proficiency with tools such as Adobe, FigJam, Dovetail, Maze, Miro, PowerPoint and familiarity with developing visually compelling artifacts. Desired Traits Vibrant storyteller with strong business communication and presentation abilities at all levels. Agility, decisiveness, resilience, transparent communication, openness, and strong attention to detail. Comfortable with change and ambiguity; confident in a shifting world. Interest in leading cultural shifts and digital transformation initiatives. Intellectual curiosity that inspires others. Culturally curious and excited to work in an international context. Benefits High‑quality healthcare, prevention and wellness programs. At least 14 weeks of gender‑neutral parental leave. Thoughtful, well‑crafted rewards package recognizing contributions and amplifying impact. Opportunities to grow talent and advance career, domestically or internationally. Supportive, future‑focused team dedicated to delivering life‑changing treatments worldwide. Commitment to simplifying, scaling, and modernizing global biopharma operations for smarter, faster, and more sustainable delivery. At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or other characteristics protected by law. #J-18808-Ljbffr BioSpace