Renault Winery & Resort | Front Desk Agent

Job Description

Job Description

Renault Winery & Resort| A VIVÂMEE Hospitality property

Renault Winery & Resort is a historic and thriving destination in Egg Harbor City, New Jersey, known for its vineyards, culinary experiences, weddings, and resort offerings. As part of VIVÂMEE Hospitality, Renault blends tradition with modern hospitality to create memorable guest experiences across its expansive grounds.

At VIVÂMEE Hospitality, our culture is grounded in our core virtues:

• JOY – We genuinely enjoy serving others and winning together as a team
• HUMILITY – We respect and uplift one another, always willing to learn and support
• MINISTRY – We view hospitality as a meaningful act of service, creating transformative guest experiences

We hire, develop, and recognize team members based on these values. Candidates who are inspired to grow within these virtues will thrive in our organization.

Position Overview

The Front Desk Agent serves as the first point of contact for guests, delivering exceptional customer service and ensuring a seamless arrival and departure experience. This role is responsible for managing reservations, handling guest inquiries, and maintaining a welcoming and professional environment that reflects 

VIVÂMEE Hospitality Culture of Excellence.

Key Responsibilities

• Greet and check in/out guests in a friendly and efficient manner
• Manage reservations, room assignments, and billing accurately
• Answer phones, emails, and guest inquiries promptly and professionally
• Provide information on hotel amenities, services, and local attractions
• Resolve guest concerns and escalate issues when appropriate
• Process payments, handle cash, and maintain accurate records
• Coordinate with housekeeping and maintenance to ensure room readiness
• Maintain a clean, organized, and professional front desk area
• Uphold all company service standards and brand expectations
• Support team operations and assist other departments as needed

Qualifications

• Strong customer service and interpersonal skills
• Excellent communication and problem-solving abilities
• Ability to multitask in a fast-paced environment
• Basic math and cash-handling skills
• Proficiency with computers and reservation systems preferred
• Professional appearance and positive attitude
• Flexible schedule, including evenings, weekends, and holidays

Education & Experience

• High School Diploma or equivalent required
• Previous front desk, hospitality, or customer service experience preferred
• Experience with MEWS property management systems (PMS) is a plus

What We Offer

• Competitive salary (based on experience)
• Growth opportunities within VIVÂMEE Hospitality
• Collaborative and values-driven culture
• Opportunity to work in a unique, high-end event environment

Apply Today

If you are passionate about creating unforgettable events and delivering exceptional guest experiences, we invite you to apply and become part of the VIVÂMEE Hospitality team at Renault Winery & Resort.

Disclaimer

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Renault Winery Resort is an Equal Opportunity Employer. In Compliance with the American with Disabilities Act, Renault may provide reasonable accommodation to qualified individuals and encourage both prospective and current employees to discuss potential accommodation with the employer.