Intermediate Care Technician

Summary Emergency Department (ED) Intermediate Care Technician (ICT) is assigned to the Department of Veteran Affairs, Veterans Health Administration (VHA). This position serves as an advanced technician for the ED for patients who are present for treatment. Responsibilities Assists in behavioral and psychiatric emergencies, including crisis intervention and one to one observation of aggressive or suicidal patients using PMDB techniques. Uses approved ED communication techniques such as active listening, restating, and mirroring to complete questionnaires and templates. Maintains a safe, therapeutic environment that supports patient dignity under licensed personnel supervision. Supports ED staff in caring for patients in complex or life-threatening conditions, including setting up equipment and passing instruments for cardioversions, thoracostomy tube insertion, and mechanical ventilation. Recognizes life threatening situations and responds according to national/local protocols; initiates CPR (BLS) and AED use when trained and certified. Assists with airway management using BVM, oral/nasal airways, and verifies advanced airway placement with tools like pulse oximetry and capnography. Operates specialized medical equipment (defibrillators, ECGs, oxygen devices) and monitors patient condition, reporting changes to licensed staff. Responds to facility wide medical emergencies as part of the Rapid Response Team, Code Blue, or transport team; implements emergency care per protocol. Works with team members to assess patient condition, including checking for medical alert symbols and medications; maintains required life support certifications. Assists in triage by transporting patients, obtaining vitals, performing screenings, collecting health/medication history, and communicating findings to clinical staff. May serve as a clinical greeter, monitoring patients in the waiting area and notifying the triage RN of condition changes. Conducts or assists with CPR and advanced emergency care training when qualified; may support health programs, screenings, stand downs, and immunization activities. Performs other duties as assigned. Work Schedule: TBD, Any Shift 24-7 Virtual: This is not a virtual position. Position Description/PD#: Intermediate Care Technician/PD#S0031-A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/24/2026. Intermediate Care Technician requires the Individual Occupational Requirements be met: Individual Occupational Requirement: Positions in this series range widely in type and include support duties to medical or health personnel such as audiologists, speech pathologists, medical officers, and optometrists. Therefore, technician experience is experience that required application of the knowledge, methods, and techniques of the position to be filled. Do you meet this requirement? ENGLISH LANGUAGE PROFICIENCY In accordance with 38 U.S.C. 7402(d), No person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. You must be proficient in basic written and spoken English in order to meet the requirements of this position. - AND - In addition to meeting the English Language Proficiency, to qualify at the GS-07 level, applicants must meet at least one of the following requirements. GS-07 grade level: Positions in this series range widely in type and include support duties to medical or health personnel such as audiologists, speech pathologists, medical officers, and optometrists. Therefore, technician experience is experience that required application of the knowledge, methods, and techniques of the position to be filled. You MUST possess at least one year of specialized experience that equipped you with the particular knowledge, skills and abilities to perform successfully the duties of Intermediate Care Technician position, and that is typically in or related to the work of this position. To be creditable, this experience must have been equivalent to at least the GS-6 grade level in the Federal Service. Qualifying specialized experience includes: Collection/documentation gathers/documents essential and accurate information about patients such as medical history, vital signs, chief complaints, allergies, pertinent health problems, current medications. Recognizes signs of medical emergencies applies knowledge of basic first-aid principles in responding to emergency situations. Knowledge of emergency medical methods, such as first aid, rescue techniques, and threat assessments. Performs emergency medicine techniques to determine, based on the diagnosis of the patient, the approach or combination of approaches that will most effectively sustain patient's life. Knowledge of the direct patient care techniques, including activities of daily living (ADL's) ambulating patients, infection control, and emergency response; uses appropriate safety precautions. Knowledge of how to perform one's job. Refers to specialized knowledge that is acquired through formal training or extensive on-the-job experience. - OR - SUBSTITUTION OF EDUCATION FOR EXPERIENCE: successfully completed one (1) year of graduate education or internship directly related to the position at the next lower grade level. This education must have been obtained in an accredited college or university. One year of full-time graduate education is considered to be the number of credit hours that the school attended has determined to represent one (1) year of full-time study. If that number cannot be obtained from the school, 18 semester hours will be considered an academic year of graduate study. Part-time graduate education is creditable in accordance with its relationship to a year of full-time study at the school attended. (COPY OF OFFICIAL OR UNOFFICIAL TRANSCRIPTS REQUIRED) - OR - COMBINATION OF EDUCATION AND EXPERIENCE: equivalent combinations of creditable specialized experience and education as described above to meet the total experience requirements for the position. This education must have been obtained in an accredited college or university. Only education beyond a one-half year (e.g. 6 months; 9 semester hours) of graduate level education may be used to qualify applicants for the GS-07 level. NOTE: If using education combined with specialized experience to qualify, a copy of your transcript is required. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: Recurring duties may be performed in a continuous, uninterrupted manner, or at recurring intervals. The work involves extended periods of heavy moving and lifting of patients. Generally, the work requires recurring bending, lifting, stooping, stretching, and positioning of patients. Working Conditions: Employees may be exposed to infection and contagious diseases requiring the use of universal precautions. As part of the Rapid Response Team the incumbent may be exposed to all types of weather conditions, and face risks and discomforts at the scene of accidents, to include the possibility of noxious fumes and dangerous substances, requiring the employee to comply with special safety and health precautions and/or to use protective gear. Education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), va.gov/EMPLOYEE/docs/The-Fair-Chance-to-Compete-Act.pdf for more information. NOTE: If your school has changed names, or is no longer in existence, you must provide this information in your application. NOTE: If your school was accredited by the Department of Education (DOE) at the time of graduation but is no longer listed on the DOE website, you must provide documentation of accreditation with your application packet. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at