Account Specialist II

Account Specialist II - In-person Blue Ash Use your expertise in Worker's Compensation Billing to support our mission to deliver exceptional patient care. As an Account Specialist II, you’ll be part of a collaborative, high‑performing team that values accuracy, integrity, and continuous improvement. Your work ensures clean claims, timely reimbursement, and a smooth financial experience for our patients, and we recognize the importance of that impact. We offer career growth opportunities , and a comprehensive benefits package! Location: 4665 Cornell Road, #350, Blue Ash, OH 45241 Work Schedule: Full-Time (40 hours weekly) Day hours 8a-430p No weekend or holidays Incentives & Benefits Comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. Please view our benefits page Job Requirements High School Diploma or GED Degree (Required) 3 - 4 years experience in a related field (Required) Specialized knowledge in Worker's Compensation billing, and other payer sources Job Overview This position's principal purpose is to expedite positive cash flow, maximize reimbursement, and reduce/eliminate financial loss to department customers by efficient billing, follow-up and collections of patient accounts. Duties include: Submit charge information into appropriate system Post payments Follow-up on patient account balances including insurance/patient financial balances Process the specified number of accounts on a daily basis based on customer specialty and unique billing requirements Contact payers regarding payment Resolve incorrect payment issues and ensure balances after insurance payments are correct, including entry of corrections into systems Reconcile monthly reports Demonstrate quality customer service to internal/external customers Job Requirements Bills and collects dollars outstanding through interaction with payer and participates willing in payer communication. Actively protects the financial resource of Bethesda Healthcare, Inc. Completes assigned workload based on predefined key performance indicator on a daily basis ensuring accuracy. Show an effort to consistently produce quality work. Demonstrates proper customer service skills toward internal and external customers through prompt and courteous communications. Participates in monthly billing meetings with customer contacts. Prepares status report and submits agenda items to manager one business day prior to meeting. Through cross training and experiences, develops and maintains comprehensive knowledge and understanding of billing and follow-up procedures for all BWC and non-BWC payers Works with minimal supervisory oversight and exercised appropriate judgment in identifying instances which require management intervention. Identifies and appropriately communicates process improvement with Manager in a timely manner. Working Conditions Climbing - Rarely Hearing: Conversation - Consistently Hearing: Other Sounds - Frequently Kneeling - Occasionally Lifting 50+ Lbs. - Rarely Lifting Pushing - Occasionally Reaching - Rarely Sitting - Consistently Standing - Rarely Stooping - Occasionally Talking - Consistently Use of Hands - Consistently Color Vision - Occasionally Visual Acuity: Far - Frequently Visual Acuity: Near - Consistently Walking - Frequently TriHealth SERVE Standards and ALWAYS Behaviors Serve: ALWAYS... Welcome everyone by making eye contact, greeting with a smile, and saying \"hello\" Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist Refrain from using cell phones for personal reasons in public spaces or patient care areas Excel: ALWAYS... Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met Offer patients and guests priority when waiting (lines, elevators) Work on improving quality, safety, and service Respect: ALWAYS... Respect cultural and spiritual differences and honor individual preferences. Respect everyone's opinion and contribution, regardless of title/role. Speak positively about my team members and other departments in front of patients and guests. Value: ALWAYS... Value the time of others by striving to be on time, prepared and actively participating. Pick up trash, ensuring the physical environment is clean and safe. Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste. Engage: ALWAYS... Acknowledge wins and frequently thank team members and others for contributions. Show courtesy and compassion with customers, team members and the community #J-18808-Ljbffr