Operations & Logistics Coordinator

Job Description

Job Description

Role Summary:

The Operations & Logistics Coordinator provides cross-functional support across Compliance, Logistics, Quality Control, and operational project coordination. This role serves as a central resource for ensuring operational processes are executed accurately and efficiently while supporting communication, documentation, and collaboration across multiple departments.

The Operations & Logistics Coordinator will help maintain compliance with customer requirements, facilitate logistics operations, support quality initiatives, and coordinate projects that improve organizational effectiveness.

Location: Pompano Beach, FL

Reports To: Director of Supply Chain

Direct Reports: None

Responsibilities

• Compliance Support
• • Manage customer chargeback processes, including documentation, follow-up, and resolution.
  • Support new customer onboarding activities and ensure accurate customer account setup.
  • Maintain and update customer routing guides and routing matrix information.
  • Ensure compliance documentation is complete, accurate, and maintained according to company standards.

• Logistics Support
• • Perform systematic container updates and monitor shipment status throughout the transportation process.
  • Prepare and maintain logistics documentation and shipping paperwork.
  • Coordinate with internal departments to ensure timely and accurate delivery information.
  • Assist in resolving logistics-related issues to support on-time customer deliveries.

• Quality Control Support
• • Monitor and follow up on quality control documentation to ensure completion within established deadlines.
  • Coordinate with Customer Service and other departments to investigate and resolve quality-related issues.
  • Maintain organized quality documentation and support continuous improvement initiatives.

Project Coordination & Administrative Support

• • Schedule and coordinate cross-functional meetings and operational reviews.
  • Prepare detailed meeting agendas, record meeting minutes, and distribute action items.
  • Track project deliverables and follow up with stakeholders to ensure commitments and deadlines are met.
  • Provide administrative and operational support to improve communication and workflow across departments.

Education

• Associate or bachelor’s degree in business, supply chain, logistics, operations management, or a related field (or equivalent work experience).

Experience

• 1-2 years of experience in operations, logistics, administrative coordination, or a related role.
• Experience supporting cross-functional teams in a fast-paced business environment.
• Experience coordinating multiple priorities while maintaining strong attention to detail.

Technical Skills

• Proficiency in Microsoft Office Suite, including Excel, Outlook, and Word.
• Experience with ERP, order management, or business systems preferred.
• Strong documentation, reporting, and organizational skills.

Competencies

• Exceptional organizational and time management skills.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative team player with strong people skills.
• Self-motivated with the ability to work independently and proactively solve problems.

Nice to Have

• Familiarity with customer chargeback processes or compliance documentation.

Official SWISSGEAR and Wenger branded luggage, backpacks, and travel accessories manufacturer. Often imitated but never equaled, SWISSGEAR and Wenger are authentic Swiss brands in the genuine Victorinox Swiss Army Knife family of products. With a true commitment to embracing innovation, upholding Swiss principles of design, and tirelessly enforcing the highest standards of quality, we deliver highly functional, practical products to our consumers through our many big box and e-commerce retail partners.

Company Description

Official SWISSGEAR and Wenger branded luggage, backpacks, and travel accessories manufacturer. Often imitated but never equaled, SWISSGEAR and Wenger are authentic Swiss brands in the genuine Victorinox Swiss Army Knife family of products. With a true commitment to embracing innovation, upholding Swiss principles of design, and tirelessly enforcing the highest standards of quality, we deliver highly functional, practical products to our consumers through our many big box and e-commerce retail partners.