Maintenance Tech

Maintenance Technician

New Urban Residential is seeking a Maintenance Technician to support multiple multifamily communities in the Durham, North Carolina market. The Maintenance Technician performs service requests, unit turnover work, preventive maintenance, and general repairs across an assigned portfolio of communities, traveling between sites as directed by management. The position requires strong technical competency across heating, ventilation, and air conditioning systems, plumbing, electrical systems, appliances, and general carpentry, along with the judgment and independence required to work across several locations with limited direct supervision.

This is an individual contributor position. The Maintenance Technician does not supervise staff.

Duties and Responsibilities

Service Requests and Repairs

1. Complete resident service requests across all assigned communities within twenty-four hours of receipt whenever practicable, and communicate status directly to the community manager when a request cannot be closed within that window.
2. Diagnose and repair heating, ventilation, and air conditioning systems, plumbing systems, electrical systems, appliances, drywall, flooring, doors, locks, windows, and general carpentry items.
3. Respond to property emergencies, including fire, flood, and loss of heat or cooling, in accordance with all company safety rules and the assigned on-call rotation.
4. Escalate any repair that exceeds the scope of the position, requires a licensed trade, or is expected to exceed the approved expense threshold to the Maintenance Supervisor before proceeding.

Unit Turnover

1. Inspect vacant apartment homes and complete all work required to deliver each unit in move-in condition, including punch list items, painting coordination, appliance replacement, and final quality inspection.
2. Meet assigned unit turnover throughput targets across the multi-site portfolio as set by the Maintenance Supervisor, and confirm that every unit is genuinely ready at the time it is marked complete in the property management software.

Preventive Maintenance and Property Inspections

1. Perform routine scheduled inspections at each assigned community, including air conditioning compressors, roofs, stairs, parking areas, laundry facilities, trash enclosures, walkways, and exterior lighting. Confirm that all exterior walkways and stairs surrounding the buildings are free of hazards.
2. Participate in weekly property inspections with the community manager at each assigned site and contribute to the ongoing preventive maintenance and immediate repair list.
3. Maintain the cleanliness, organization, and monthly inventory of all storage areas and maintenance shops at each assigned community. Confirm proper storage of all chemicals in accordance with manufacturer and company guidelines.
4. Maintain the assigned equipment inventory list and report damaged or missing company equipment to the Maintenance Supervisor immediately.

Multi-Site Coverage and Travel

1. Travel between assigned communities in the Durham market on a daily or weekly basis as directed. The Maintenance Technician is responsible for providing personal transportation for all in-market travel and will be reimbursed for mileage in accordance with company policy.
2. May be required to travel to other New Urban Residential communities in North Carolina to provide coverage support.
3. Manage time, materials, and route sequencing across assigned communities in order to meet service request and turnover commitments at every site.

Compliance and Recordkeeping

1. Maintain daily record keeping for the refrigerant replacement log and, where applicable in accordance with all city, county, state, and federal guidelines.
2. Maintain the Material Safety Data Sheet notebook at each assigned community with current information on all products in use.
3. Assist the community manager in maintaining accurate records of newly installed appliances and equipment by unit number.
4. Perform daily updates to the property management software as directed by the community manager.
5. Implement and follow all safety standards described in the New Urban Residential employee manual, including the use of all required personal protective equipment.

Resident Service and Professionalism

1. Report to work on time in a neat and professional appearance and, where provided by the company, in uniform with required safety accessories.
2. Be courteous and professional with residents, coworkers, and vendors at all times.
3. Assist the management staff with resident social activities and the posting of notices and marketing materials.
4. Perform other duties as assigned.

Required Qualifications

1. A minimum of two years of hands-on maintenance experience in multifamily residential, hospitality, or a comparable facilities environment.
2. Current Environmental Protection Agency Section 608 certification, Type Two or Universal.
3. Demonstrated working competency in heating, ventilation, and air conditioning systems, plumbing, basic electrical systems, appliance repair, and general carpentry.
4. A valid driver license issued by the State of North Carolina, a satisfactory motor vehicle record, reliable personal transportation, and current automobile liability insurance.
5. Computer literacy sufficient to work in property management software and mobile service request applications on a daily basis.
6. Willingness to participate in the on-call rotation and to travel between assigned communities during the workday.
7. Ability to satisfy the company background check and screening requirements.

Preferred Qualifications

1. Certified Pool Operator certification, or willingness to obtain the certification within ninety days of hire at company expense.
2. Prior multi-site or floating maintenance experience.
3. Experience with Yardi or a comparable property management platform.

Physical Requirements

The following are essential physical requirements of the position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

1. Frequently lift, carry, push, or pull twenty-five to fifty pounds in a correct and safe manner.
2. Climb numerous flights of stairs on a daily basis.
3. Frequently bend the body downward and forward at the waist, requiring full use of the lower extremities and back muscles.
4. Frequently bend the legs at the knees to come to rest on one or both knees.
5. Frequently bend the body downward and forward by bending the legs and spine.
6. Frequently extend the hands and arms in any direction.
7. Frequently seize, hold, grasp, turn, or otherwise work with the hands.
8. Work outdoors in varying weather conditions, including extreme heat and cold.

Schedule and On-Call

Full-time position, forty hours per week. The Maintenance Technician participates in a shared on-call rotation covering evenings, weekends, and holidays. On-call and emergency response hours are compensated in accordance with company policy and applicable wage and hour law. Weekend and evening work may be required during periods of elevated turnover volume or property emergency.

Tools and Equipment

Tools of the trade will be provided by the company and secured at the assigned community maintenance facility. Personal tools that become damaged, misplaced, or stolen will not be replaced by New Urban Residential at any time.

Compensation and Benefits

Competitive pay, mileage reimbursement for multi-site travel, medical, dental, and vision coverage, paid time off, paid holidays, retirement plan with company match, and housing discount at New Urban Residential communities.

New Urban Residential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.