Account Manager Associate

Account Manager Associate – Property & CasualtyLocation: Hybrid | Local to Syracuse, New YorkAt Alera Group, our Property & Casualty team helps businesses protect their assets, manage risk, and plan confidently for the future. We're seeking a Account Manager Associate who will support risk strategy, client service excellence, and operational accuracy.About Alera Group Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients' success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.Why Alera GroupMeaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfactionGrowth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industriesCollaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative WayClient Partnership & Risk StrategySupport Manufactured Housing clients with day-to-day service requestsIssue certificates of insurance and identification cards accurately and efficientlyAssist with new business and renewal policy issuance activitiesOrder motor vehicle records and loss runs to support client and underwriting needsComplete renewal applications and assist with policy servicing activitiesBuild positive relationships with clients and internal partners through responsive communicationOperational ExcellenceProcess policy invoicing and related documentationMaintain accurate records and client information within agency systemsEnsure quality, accuracy, and compliance in all client service transactionsSupport administrative and operational functions as neededPrioritize multiple tasks and meet deadlines in a fast-paced environmentStrategic ContributionContribute to a positive, service-focused team cultureSupport ongoing process improvement and operational efficiency initiativesDemonstrate a proactive approach to learning and professional developmentCollaborate with colleagues to ensure seamless client service deliveryRequired QualificationsMinimum of 2 years of experience in an insurance agency, carrier environment, or related fieldStrong organizational, communication, and time-management skillsProficiency with Microsoft Office applications, including Word, Excel, Outlook, and TeamsAbility to prioritize competing responsibilities while maintaining accuracy and attention to detailPreferred QualificationsCollege degreeProperty & Casualty insurance experienceExperience supporting policy administration, renewals, or client service operationsCore CompetenciesClient-first mindsetAttention to detailAccountability and follow-throughAdaptability and flexibilityCollaboration and relationship buildingProblem-solving and critical thinkingCompensationHourly range: $20.00 – $24.00 per hour Eligible for performance-based bonus: YesBenefitsAlera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.Work Model: This role is Hybrid Local to Syracuse, New YorkProfessional Development – Alera Group AcademyAt Alera Group, growth isn't left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.You'll have access to:Role-specific learning pathsLeadership development programsTechnical and compliance trainingIndustry certifications and continuing education supportPeer learning and knowledge-sharing communitiesWhether you're deepening technical expertise or preparing for leadership, we're invested in helping you grow.Licensure & Certifications (If Applicable)This position may require:Active State Property & Casualty LicenseAbility to obtain required licensure within 6 months of hireOngoing continuing education to maintain active statusWe're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.Location Type: Hybrid - 3 or more days in office - Office UKG Work location