Service Coordinator

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next‑gen technologies and the sharpest collaborative teams, then we could be a perfect match. Performs all functions relating to the sale and/or handling of replacement parts and accessories. Assist customers with parts requirements. Processing order paperwork and shipment of parts to maintain company standard of customer satisfaction. Aid and work to implement strategic pricing strategies and pricing programs. Service Coordinator communicates with customers and the shop. Prevost is looking for someone in the auto/truck repair industry that can efficiently schedule shop repairs and speak to customers about issues and costs. If you prioritize customer satisfaction, timeliness, and strong communication skills, you will be an ideal candidate. Core Responsibilities Respond customer inquiries about replacement parts, accessories or technical support. Answer phone calls and gather data needed to identify parts requirements. Package parts and accessories for shipment to the appropriate destination. Process special order requests when necessary. Assist parts sales specialists and warehouse specialists in the processing of orders. Process branch service department parts orders. Maintain up‑to‑date documentation relating to parts and accessories. Maintain work area and environment. Participate in job‑related training exercises when appropriate or necessary. Welcome customers or respond to customer phone requests. Finalize work order processing and invoicing. Distribute and keep technical information up to date. Train co‑workers on various aspects of their work responsibilities or expertise, as requested. Handle a high volume of calls. Process work orders. Close repair orders. Coordinate for repair estimates with technicians and managers. Required Competencies Safeguard organizational and personal information confidentiality. Respect the policies, rules and values of the company. Contribute to the attainment of company objectives through efficient use of resources. Foster teamwork and improved communications between sectors. Develop personal professional skills. Act as a worthy representative of Prevost. Minimum Education Required HS diploma or GED preferred. One year vocational training or two years in the automotive/truck/bus industry preferred. Good communication skills. Technical knowledge is a strong plus. Proficiency in MS Office applications. Working knowledge of SAP preferred. Minimum Years Of Experience Required 3‑5 years of customer service experience preferred. Physical Requirements Sitting Bending Standing Walking Lifting up to 20lbs. At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base pay is set at $32.00 - $35.00 annually, and where applicable, bonus eligible. The range for this role, as well as the final salary offered, is determined by several factors including, but not limited to, geographic location, work‑related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer. Benefits Competitive medical, dental and vision insurance. Generous paid time off. Competitive matching retirement savings plans. Working environment where your safety, health and wellbeing come first. Focus on professional and personal development through Volvo Group University. Programs that make today’s challenging reality of combining work and personal life easier. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr