Technical Account Manager

JOB TITLE: Technical Account Manager
LOCATION: San Jose, CA
PAY RANGE: $44 - $54/hr.
DURATION: 6 Months


TOP 3 SKILLS:

• At least seven years of full-time experience in consultative, development, customer support and/or related role in marketing technology
• Customer-facing experience in enterprise projects with hands-on experience in AJO B2C and Campaign
• Experience with Java, SQL, Javascript, AngularJS, JQuery, CSS, REST, XML, web-server technologies and Adobe Experience Manager

Company:
Our client is a global leader in creative software, offering innovative tools for digital media creation, design, and marketing.



What you'll Do:

• Be a central point of contact while ensuring high levels of customer satisfaction
• Maintain regular communication with external and internal teams, managing expectations
• Engage with Director and VP-Level executives to translate business needs into technical and operational plans
• Coordinate and drive efforts to optimise product performance and customer adoption
• Lead and guide customer through complex environment changes and upgrades
• Supervise the management of technical critical issues and customer concerns
• Share proactive notifications and recommendations of upcoming releases and possible impact
• Lead customer check-ins and participate in quarterly business reviews
• Deliver proactive status updates, deliverables and guidelines
• Continually develop both technical and soft skills individually

What you need to succeed:

• Bachelor's Degree in related field of the technical industry or equivalent experience
• At least seven years of full-time experience in consultative, development, customer support and/or related role in marketing technology
• Very strong written and verbal communication skills in English a must, other languages would be advantageous
• Proven presentation skills, and experience organizing and leading high-profile customer calls and meetings
• Demonstrable ability to adapt to new technologies and learn quickly
• Customer-facing experience in enterprise projects, and in one or more of the following: Java, SQL, Javascript, AngularJS, JQuery, CSS, REST, XML, web-server technologies
• Competency in Analytical Problem Solving, Building Customer/Partner Relationships, Confidence, Cross-Functional Collaboration, Impact and Influence, Interpersonal Awareness, Project Management, Strategic Insight, Product & Technology Expertise, Value Selling
• Experience and familiarity with Adobe Experience Manager

Skills

• AJO B2C
• Campaign

Education:

• Bachelors Degree

BENEFITS SUMMARY : Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.


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