Intake Specialist

Intake SpecialistThe Intake Specialist plays a critical role in facilitating the enrollment and onboarding process for students in Workforce Development programs at Baltimore City Community College (BCCC). This involves processing applications, completing student scheduling, conducting quality checks, and entering relevant data.Responsibilities/Duties:Process new student applications, registration forms, and determines eligibility and recommends/refers students to appropriate services or classes.Schedule placement tests/advises students of their scores and assigns them to suitable classes.Submit registration forms to the registrar, enters intake/enrollment, testing and other essential information into CRM system, ensuring accuracy and confidentiality.Maintains updates and progress of intake/enrollment of prospects in CRM system.Interact daily with program coordinators, and other vendors such as the Department of Social Services, the Mayor's Office and like partners to support student needs and verify funding eligibility to complete enrollment/registration.Participates and collaborates with Admissions and Career Services to conduct both internal/external outreach events.Perform quality checksStrong interpersonal and communication skillsAbility to handle sensitive information with discretionAttention to detail and strong organizational ability.Experience working in a fast paced, deadline-driven environment.Required Qualifications:Education: High School Diploma/GEDExperience: Have at least one (1) year of experience in the following:Customer ServiceStudent ServicesCase ManagementAdministrative SupportMicrosoft Office Suite (Word, Excel, Outlook)Preferred Qualifications:Associate's degreeTwo (2) years of experience in the following:Customer ServiceStudent ServicesCase ManagementAdministrative SupportKnowledge, Skills, & Abilities:Ability to follow data entry procedures and practicesAbility to classify and code data according to agency operating proceduresAbility to understand and follow instructionsAbility to communicate effectively with co-workers and stakeholdersAbility to maintain confidentiality of dataBCCC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.BCCC is committed to providing a workplace free from discrimination or harassment. We expect every member of the BCCC community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve.Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.Online applications are stored on a secure site. Only authorized employees and hiring authorities have access to the information submitted.It is important that your application show all the relevant education and experience you possess. Applications may be rejected if incomplete.To request an accommodation during the application or interview process, please email View email address on click.appcast.io technical assistance, please contact NEOEDs Applicant Support Line at View phone number on click.appcast.io or Email: View email address on click.appcast.io if you are needing help with your online applicant account. Applicant Support is available between 6 a.m. - 5 p.m. Pacific Time, Monday through Friday.