Medical Office Scheduler II

Job Description

Job Description

• Schedule clinic appointments including consultations and follow-up visits, utilizing the EMR and scheduling tool.
• Collect all pertinent demographic information, insurance information, and medical information.
• Utilizes scheduling tools and a referral system to schedule patient appointments.
• Confirm patient is eligible with insurance plan at the time the appointment is scheduled.
• Utilized referral system to process referral, contact the patient to schedule appointment and import referral/documents into patient’s chart.
• Answer and resolve all incoming calls and requests in a timely and accurate manner.
• Communicate with supervisor and/or leads about potential patient concerns.

EDUCATION

High school diploma/GED or equivalent working knowledge preferred.

EXPERIENCE

Minimum 1 year of experience in the healthcare field is required, previous call center experience is preferred.

Excellent organizational skills and strong customer service orientation are required with a strong background in computers and data entry.

Knowledge of medical terminology and insurance plans.

REQUIREMENTS

• Excellent organizational skills.
• Strong customer service skills.
• Strong background in computers and data entry.
• Working knowledge of EMR systems.
• Triage and relay necessary messages to appropriate staff members.
• Participates in the daily operations of processing the patient appointment requests as a team alongside the pre-registration team.
• Utilizes paging system to assist in paying on-call providers
• Ensure strict confidentiality of all health records and member information.
• Meets HIPAA guidelines.
• Other duties assigned