Fire Sprinkler Service Technician

CHARLESTON, South Carolina, United States Location Hiller Charleston Commercial Position OR9C003-Sprinkler Service Technician External Description The Hiller Companies, LLC has an immediate opening for Fire Sprinkler Service Technician. If you are a dedicated professional with a passion for fire protection and safety. The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place. Job Summary: A Fire Sprinkler Service Technician is responsible for inspecting, testing, repairing, and maintaining fire sprinkler systems to ensure compliance with regulatory standards and optimal safety for occupants. You will work closely with clients, contractors, and regulatory authorities to address any issues and maintain the integrity of fire protection systems. Key Responsibilities: Conduct routine inspections and testing of wet, dry and pre-action systems fire sprinkler systems, to identify and address any issues or deficiencies, as per NFPA 25 requirements Prepare detailed reports documenting inspection findings, test results, and any related deficiencies or non-compliance issues observed, in accordance with NFPA codes and standards. Test and evaluate system functionality of sprinkler heads, valves, piping, pumps, and control systems. Inspect piping, fittings, and connections for signs of corrosion, leaks, or damage, recommending necessary repairs or replacements Perform maintenance tasks on fire sprinkler systems, such as replacing damaged or malfunctioning components, cleaning pipes and sprinkler heads, lubricating moving parts, and adjusting system settings to ensure optimal performance Inspect Fire pump assemblies, including testing flow rates, pressure levels, and mechanical integrity Respond promptly to service calls and emergency requests, diagnosing problems and implementing solutions to restore system functionality. Document all service activities accurately and thoroughly, including inspection reports, work orders, and parts usage, and customer notes, using the Service Trade operations platform. Work closely with Deficiency Sellers to provide detailed inspection reports, material needs, and other job-related notes, to prepare and deliver repair estimates in a timely manner Interact professionally with clients to schedule work, discuss inspection findings, address any concerns or questions, and provide recommendations for system upgrades or improvements Work closely with Service Coordinator(s) to optimize work orders, material requisitions, and job scheduling, focusing on efficiency, productivity, and customer satisfaction. Maintain a clean and organized work environment, always adhering to safety guidelines, protocols, and procedures. Requirements What We Are Looking For: High school diploma or equivalent; technical or vocational training in fire alarm systems or related field preferred. Solid understanding of fire protection codes, standards, and regulations, including NFPA 13, NFPA 25 and relevant building and fire codes. Minimum 2 years experience; NICET certifications strongly preferred. Prior experience in the installation, maintenance, and repair of fire sprinkler systems in commercial and industrial settings. Strong troubleshooting skills with the ability to diagnose and resolve complex technical issues efficiently. Excellent communication and customer service skills, with the ability to interact professionally with clients and team members. Valid driver's license with a clean driving record and willingness to travel to client sites as needed. Ability to work independently with minimal supervision and as part of a team in a fast-paced environment. Valid driver's license with a clean driving record. Physical Requirements While performing the essential functions of this job the employee is regularly required to stand, walk, use hands to finger, handle or feel, reach with hands or arms, stoop, kneel, crouch or crawl, and is occasionally required to lift and/or move heavy objects Ability to lift and carry up to 50 pounds Comfortable working in various environments, including industrial facilities, commercial buildings and outdoor settings, which can potentially expose employees to noise, dust, heat stress, thermal stress, low light conditions, heights, etc. Capable of standing, walking, bending and kneeling for extended periods Ability to work at heights and in confined spaces as needed, which would require use of fall protection equipment and other safety devices Capable of using hand and power tools, including specialty tools resulting in cutting, grinding, drilling, fastening and other methods resulting in torque, vibration, noise, etc. Hiller is a drug-free workplace, an equal opportunity employer and ADA compliant. We are proud to operate according to our Core Values: Passion to Perform, Trust to Act, Act Responsibly and Make It Fun. Most employee benefits start from the first day of employment, including: Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education Comprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness & accident insurance and paid time off Company-provided training, tools and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs Career advancement potential within a growing company. Join us in our mission to provide comprehensive fire protection solutions and peace of mind to our customers and together let's make the world a safer place.

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