Customer Service / Support Specialist

Job Description

Job Description

About us

We are medium sized fast growing 12-year-old company with a solid reputation for providing excellent service in a warm and inviting environment. Our culture is one of mutual interdependence...everyone is valued for their work. Hard work, professionalism and dedication to our customers needs are core to our DNA, it is what sets us apart from other companies in the medical products MFG arena.

Our work environment includes:

• On-the-job training
• Casual work attire
• Relaxed atmosphere
• Safe work environment

Deliver Customer Service & Technical Support by responding to customer needs with accuracy and in a timely manner. Develop and maintain a high level of product and technical knowledge of our medical products. Field and resolve customer issues and questions-escalating when necessary. Take ownership of process and orders from start to finish.

Responsibilities:

• Answering inbound calls, processing orders through company software.
• Following up to make certain orders are processed and shipped.
• Resolve and troubleshoot technical product issues with customers.
• Be your best self-open to new ideas-"Can do" attitude.
• Show up every day with a smile. Bring a love for our small company, its employees, vendors and most importantly our customers.

Job Type: Full-time

Benefits:

• 401(k)
• Health insurance
• On-the-job training

Experience level:

• Minimum 5 years

We are medium sized fast growing 12-year-old company with a solid reputation for providing excellent service in a warm and inviting environment. Our culture is one of mutual interdependence...everyone is valued for their work. Hard work, professionalism and dedication to our customers needs are core to our DNA, it is what sets us apart from other companies in the medical products MFG arena.

Company Description

We are medium sized fast growing 12-year-old company with a solid reputation for providing excellent service in a warm and inviting environment. Our culture is one of mutual interdependence...everyone is valued for their work. Hard work, professionalism and dedication to our customers needs are core to our DNA, it is what sets us apart from other companies in the medical products MFG arena.