Customer Service Specialist

Do Work That Matters. In a Culture That Means It. Be part of a team that values connection, accountability, and real impact. Why Access? Because how we work matters just as much as what we do. At Access, our Culture Playbook isn’t a poster on the wall – it’s how we show up for each other and for the people we support. You’ll be part of a team that is: Clear about expectations Supportive and accountable Focused on outcomes that matter to people. And committed to helping people live the healthiest and fullest lives possible – while making sure our staff can do the same. Hours Full time 35 hours a week 8:30-4:30 Monday through Thursday, alternating Friday 8:30-5pm and Saturday 9-5pm Pay $19 hourly In this role you will: Be customer focused, able to multi-task in a high volume community counseling center Register new clients for services, verify insurance information, collect co‑pays, and schedule appointments Answer phones, direct calls and take messages Scan to electronic healthcare record, copy, file, and archive charts Submit emails Perform other duties as assigned Qualifications Have a minimum of 1 year in a clerical support role Have computer skills (Microsoft Word, Excel, Outlook) and experience working with electronic health records. Possess excellent communication, customer service, and organizational skills Bilingual English and Spanish speaking a plus Primary Functions Answering Calls Emailing Faxing Co‑Pay collection Mail Processing Appointment Scheduling Registration of new clients Additional Functional / Organizational Support Assignments may be determined at a future date Education and Experience High School Diploma or GED Physical Characteristics Must be capable to sit or stand in front of a computer for long periods of time Must be capable to move throughout work day and follow people served throughout community Work alongside co‑workers within 3 feet Must be able to move in tight spaces Occasional lifting of > 25 pounds An Equal Opportunity Employer, including disability and Veterans #J-18808-Ljbffr