Intake - Outreach Coordinator

Job Description

Job Description

Options for Community Living, Inc. is committed to helping Long Island's most vulnerable families and individuals live healthier, more stable, and productive lives. In 1982, Options was established to respond to the need for housing in the community for people with serious mental illness. Today, Options serves over 2,000 adults and children annually and manages more than 160 residential properties across Long Island.

*$500 Sign-on Bonus!*

Options for Community Living, Inc. is looking for an Intake/Outreach Coordinator to join our team! An ideal candidate should meet the following requirements:

• Bachelor's degree in healthcare or human services and at least 2 years of qualifying experience.* A Master's degree in healthcare or human services may be substituted for 1 year of experience.
• Bilingual preferred (English/Spanish speaking)
• Valid driver's license, safe driving record, valid auto insurance and access to a vehicle is required.

*Qualifying experience: verifiable full or part-time case management or case work with persons with HIV, AIDS, mental illness, homelessness, chemical dependence, chronic illnesses, or other populations of persons in need.

Our Benefits include:

• Medical, Dental and Vision Insurance
• Generous PTO: 5 Wellness Days, 10-22 Vacation Days, 8 Sick Days, 11 Paid Holidays - yearly
• 403(b) retirement plan with an employer match
• Employee Assistance Program
• Tuition Assistance
• Wellness Initiatives
• Paid Training & On-the-Job Training
• Promotional Opportunities
• Mileage reimbursement
• Life Insurance
• Flexible Spending Account

Salary Range: $44,850/year ($23.00/hour) - $58,500/year ($30.00/hour)

The above salary range represents Options for Community Living's good faith and reasonable estimate of potential compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a salary offer, several factors may be considered as applicable (e.g., years of relevant experience, education level, language skillset, credentials, professional licensure, budget, and internal equity).

Schedule Options: (37.5 hours/week)

• Monday - Friday: 8:00 AM - 4:00 PM (30 minute break)
• Monday - Friday: 8:00 AM - 4:30 PM (1 hour break)
• Monday - Friday: 8:30 AM - 5:00 PM (1 hour break)
• Monday - Friday: 9:00 AM - 5:00 PM (30 minute break)

Location: In person based out of our Ronkonkoma office, with field visits required within Suffolk and Nassau County.

Pay Type: Non-exempt

Responsibilities:

The Intake/Outreach Coordinator (IOC) is responsible for providing outreach and engagement activities for clients referred by the Health Home, Social Care Network, network partners or other sources. The Intake/Outreach Coordinator identifies, screens, and enrolls eligible clients to ensure access to Options care coordination program which promotes linkage development and monitors the effectiveness of linkages with other service providers. The IOC coordinator provides support for the team and is responsible for ensuring that documentation and billing records for outreach/engagement and care coordination activities are complete and up to date.

• Conduct client outreach and engagement monthly.
• Participate and promote care coordination by conducting presentations.
• Attend community meetings, events and networking opportunities monthly. Must be available to attend events during weekend or after hours when needed.
• Conduct screening for Health Home eligibility, initial intakes and health risk assessments for eligible clients to document strengths, needs, goals, and resources within Health Home timelines.
• Maintains a caseload of clients from intake as needed.
• Provide support to clients during the intake process and on caseload as needed.
• Write progress notes as needed; enter into the electronic medical records management system in a timely manner in accordance with Health Home standards.
• Maintains effective communication with service providers, family, and collateral resources in a professional manner.
• Assist client with linkage and referrals, follow up and complete applications as needed during intake.
• Appropriately intervene in situations requiring immediate attention (i.e. crisis planning and intervention) to ensure the safety of clients and family.
• Assist clients with problem-solving activities.
• Serves as a member of a Care Coordination team, including interacting frequently with the members of the team to ensure coordinated activities, attending and participating in team meetings to provide feedback/input regarding client status, update plans and goals, reviewing outcomes to further program goals.
• Participate in quality improvement initiatives as appropriate.
• Must use own vehicle to travel to meet clients.

Salary Range

$44,850—$58,500 USD

Incredible people doing meaningful work. People come to work at Options to help improve the overall quality of life for individuals within the community. Our welcoming workforce is dedicated to helping the most vulnerable Long Islanders reach their fullest potential.