Automotive Service Advisor

Service AdvisorL0554 Wilde Chrysler Dodge Jeep RamWilde Chrysler Dodge Jeep RamWhy Join Our Team?Turn great service into a career. Join the service team at Wilde Chrysler Dodge Jeep Ram, where knowledgeable advisors and technicians work together to keep customers on the road. With advanced diagnostic equipment, genuine parts, expert technicians, and a strong local customer reputation, you'll have the support to deliver an exceptional service experience. Bring your automotive knowledge, and drive to succeed to a fast-paced team where customer relationships matter.What You'll DoGreet customers and manage the service experience from vehicle check-in through delivery.Listen to customer concerns and accurately document vehicle service and repair needs.Conduct vehicle walk-arounds and recommend appropriate maintenance and multi-point inspections.Create accurate repair orders and maintain customer and vehicle information.Provide estimates for service recommendations, pricing, and expected completion times.Explain technician findings and recommended repairs and obtain customer authorization for additional services.Coordinate with technicians to track repair progress and resolve service needs.Provide customers with updates throughout the repair process.Process payments and review completed services at vehicle delivery.Build long-term customer relationships through reliable service.What You'll Bring2+ years of experience in the following:Automotive service advising in a dealership or high-volume service environmentManaging customer service needs from vehicle check-in through final deliveryCreating repair orders, service estimates, and customer documentationReviewing technician findings and communicating recommended repairs and maintenanceSecuring customer authorization for recommended servicesCoordinating with technicians and parts teams throughout the repair processUsing dealership management systems and automotive service technologyBuilding customer relationships and generating repeat service businessPlus:Working knowledge of automotive maintenance, repair terminology, and dealership service processesValid driver's license and driving record that meets dealership requirementsTotal RewardsWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.