Customer Service Representative I

Job Title: Customer Service Representative I

Summary:

This entry-level Order-to-Cash (O2C) role supports the processing of customer orders and responds to routine customer inquiries with guidance from a Team Lead or experienced colleague. The position provides an opportunity to build strong product knowledge and O2C expertise, with the goal of independently managing a customer portfolio.

Please note that this role requires on-site presence five days per week, Monday through Friday.

Responsibilities Include:

• Process standard order-to-cash activities (order entry through confirmation and delivery follow-up) for an assigned, supervised portfolio
• Keep customers proactively informed of order status; escalate exceptions to the Team Lead
• Learn SAP （SD module） reporting and act on open-issue reports with guidance
• Support claim and non-conformance intake with proper documentation

#LI-AW1

Qualifications:

The following are required for the role

• Associate’s degree.
• Experience in customer service, customer support, order management, or a related customer-facing environment.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and adjust priorities based on customer and business needs.
• Ability to work effectively with diverse internal and external stakeholders in a dynamic, multicultural environment.
• Demonstrated problem-solving skills and ability to take ownership of customer issues through resolution.
• Ability to work collaboratively within a team and independently when needed.

The following are preferred for the role

• Experience using SAP, particularly the SD module, or experience with comparable enterprise systems.
• Experience supporting customers and building or maintaining customer relationships.
• Technical or business-related education or experience.
• Demonstrated commitment to continuous learning and development.

What We Offer:

Base Pay Range: $45,500 - $66,770

The actual salary offered is determined by factors including but not limited to education, experience, skill sets, and geography. Local geographic pay differentials may not be reflected in the above pay range and will be discussed with you by a member of the HR team when applicable. If you are interested in this position, we’d ask that you apply! #BePartoftheSolution

Additionally, this role is eligible for incentive or sales variable compensation payments. The amount of these incentives is based on the terms of the Company's incentive plans, the Company's financial performance, and/or individual employee job performance.

At Momentive, compensation is one part of your overall package. We offer a fantastic variety of total rewards and development programs to support your unique needs for overall well-being and personal career aspirations.

• Health, dental & vision insurance, including critical illness coverage and optional orthodontia coverage.

• Paid parental leave for the birth of a child; adoption and surrogacy reimbursement.

• Short term disability with 100% base salary coverage.

• Company funded counseling (EAP) and assistance finding care for children, parents, or pets.

• 25 days of Paid Time Off (PTO) plus paid holidays. Additional time off with years of service.

• 401k savings plan with 5% employer match plus additional contribution based on years of service.

• Student debt pay-off program.

• Professional development programs and courses.

• Wellness programs and financial education.

Refer to the Hiring Process tabon our Careers page for a detailed description of the physical job requirements and location details for candidates considering relocation.

About Us:

Momentive is a premier global advanced materials company with a cutting-edge focus on silicones and specialty products. We deliver solutions designed to help propel our customer’s products forward—products that have a profound impact on all aspects of life, around the clock and from living rooms to outer space. With every innovation, Momentive creates a more sustainable future. Our vast product portfolio is made up of advanced silicones and specialty solutions that play an essential role in driving performance across a multitude of industries, including agriculture, automotive, aerospace, electronics, energy, healthcare, personal care, consumer products, building and construction, and more.

Momentive believes a diverse workforce empowers our people, strengthens our business, and contributes to a sustainable world. We are proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by law.

To be considered for this position candidates are required to submit an application for employment and be of legal working age as defined by local law. An offer may be conditioned upon the successful completion of pre-employment conditions, as applicable, and subject to applicable laws and regulations.

Note to third parties: Momentive is not seeking or accepting any unsolicited assistance from search and selection firms or employment agencies at this time.