Customer Service Representative

Customer Service Representative II

Pay Rate: $70,000$75,000/year; Based on experience Location: Niskayuna, NY / Onsite Employment Type: Direct Hire Schedule: MondayFriday, 8:00 AM5:00 PM Bonus: 5%

Education & Experience: Bachelor's degree plus 3+ years of customer service/account management experience; OR Associate's degree plus 5+ years; OR high school diploma/GED plus 7+ years Systems: Familiarity with SAP (SD module) or a strong interest in learning enterprise systems Preferred: Chemical industry experience; bilingual English/Spanish

Our client is seeking a customer-focused Customer Service Representative II to manage customer accounts and coordinate order-related activities from initial order entry through final delivery. This role works closely with customers and cross-functional teams to resolve issues, communicate order updates, and deliver a consistently positive customer experience. The ideal candidate is organized, proactive, and comfortable balancing multiple priorities in a fast-paced environment.

Responsibilities of the Customer Service Representative II will include:

• Manage the order-to-cash process, including contract management, order confirmation, invoicing, and delivery coordination.
• Process a variety of customer orders, including EDI and export orders.
• Serve as a primary contact for product, service, and supply chain inquiries.
• Proactively communicate with customers regarding order status, supply availability, and service needs.
• Analyze SAP reports to identify, investigate, and resolve outstanding issues.
• Collaborate with Sales, Demand Planning, Logistics, Product Stewardship, Trade Compliance, and Quality to address customer needs.
• Manage customer non-conformances and claims, including debit and credit notes.
• Build and maintain strong customer relationships through clear communication, responsiveness, and follow-through.

Qualifications for the role of Customer Service Representative II:

• Meet one of the following education and experience combinations:
• Bachelor's degree and 3+ years of customer service or account management experience.
• Associate's degree and 5+ years of customer service or account management experience.
• High school diploma/GED and 7+ years of customer service or account management experience.
• Familiarity with SAP, particularly the SD module, or willingness to learn enterprise systems.
• Strong interpersonal and communication skills, both written and verbal.
• Ability to adapt to a dynamic, multicultural work environment.
• Excellent organization and time-management skills, with the ability to prioritize multiple tasks based on customer and business needs.
• Professionalism and composure under pressure.
• Proactive problem-solving skills and a strong sense of ownership.
• Team-oriented approach, strong work ethic, and commitment to continuous learning.
• Chemical industry experience is preferred.
• Bilingual English/Spanish skills are preferred.

redShift Recruiting is the region's premier recruiting agency with over 100 years of combined experience in the recruiting field. We specialize in permanent, temporary, and temp-to-hire positions, connecting skilled professionals with top employers across the region.