L2 IT Support Technician

Amplitel Technologies is a security-focused Managed Service Provider (MSP) based in Northeast Wisconsin. We specialize in managed IT services, professional consulting, on-premise security, commercial audio/visual systems, and IT infrastructure design. Our clients include government agencies, municipalities, manufacturing organizations, and highly regulated businesses that rely on secure, transparent, and high-quality technical solutions. Enjoy solving complex technical challenges, working with emerging technologies, and collaborating with a supportive team? This is an on-site position located in Kaukauna, WI. What We Offer Competitive salary of $60,000–$70,000 , based on experience Generous benefits package including health, dental, and vision insurance, PTO, and a Simple IRA Quarterly incentive opportunities Additional perks including gym membership reimbursement and IT training reimbursement Predictable schedule of 7:45 AM – 4:45 PM to support work/life balance A collaborative, feedback-driven work environment with opportunities for growth and advancement What You’ll Do Provide Level 2 service desk support by handling client requests and resolving more advanced technical issues Mentor and support junior service desk technicians Deliver exceptional support for small to mid-sized clients through phone, email, remote, and on-site assistance Maintain and troubleshoot client infrastructure, including LAN/WAN networks, firewalls, wireless access points, switches, and phone systems Diagnose and resolve issues across on-premise and cloud environments, including Microsoft Windows, Microsoft 365 administration, Azure, and line-of-business applications Assist with projects as assigned, including onboarding tools for new clients, new workstation installations, camera systems, and Wi‑Fi deployments Manage and prioritize tickets within a Service Desk platform while maintaining strong communication and client expectations Document technical issues, resolutions, and procedures accurately to improve knowledge sharing and operational efficiency Skills & Experience 3+ years of experience in a service desk or technical support role (MSP experience preferred) Experience serving as an escalation point or technical lead Hands‑on experience supporting SMB technical environments Familiarity with MSP ticketing systems and remote monitoring/management tools Strong understanding of TCP/IP networking, PC troubleshooting, network security, and hardware support Experience with Active Directory, VMware ESXi, and Hyper‑V is highly desirable Self‑motivated, team‑oriented mindset with strong problem‑solving skills Valid driver’s license for occasional on‑site client support Why This Role Matters You’ll serve as a trusted technical resource for organizations that depend on secure and reliable IT systems to operate effectively Your work will directly impact client productivity, security, and business continuity across a variety of industries You’ll help strengthen and mentor the service desk team, contributing to a collaborative and growth‑focused culture You’ll have the opportunity to work with diverse technologies and environments, expanding your technical expertise every day Your problem‑solving skills and customer‑first mindset will play a key role in delivering the high‑quality service experience our clients expect from Amplitel Technologies You’ll be part of a team that values accountability, transparency, continuous improvement, and long‑term client relationships #J-18808-Ljbffr