Front Desk Attendant

Job Description

Job Description

JOB SUMMARY:

The Front Desk Attendant serves as the first point of contact for guests, owners, and vendors at the hospitality desk. This position plays a vital role in creating a welcoming environment and delivering exceptional service throughout the guest experience. This role requires one to be professional, personable, and highly organized, with the ability to manage multiple responsibilities in a fast-paced environment.

Mike Z Rentals specializes in high-quality vacation, seasonal and annual rental properties, delivering exceptional guest experiences and maximizing owner satisfaction. We pride ourselves on operational excellence, strong local market expertise, and commitment to service.

DUTIES AND RESPONSIBILITIES:

• Greet guests, owners, and vendors with a warm and friendly demeanor
• Answer and direct phone calls, emails, and in-person inquiries promptly and professionally
• Check guests in and out 
• Provide area and property information, directions, and assistance with guest needs
• Maintain front desk cleanliness, organization, and inventory of office supplies
• Coordinate with Housekeeping, Maintenance, and Reservations teams to ensure seamless guest experiences
• Accept and log packages, keys, and lost & found items
• Handle guest concerns, complaints, or issues with urgency and professionalism
• Assist with administrative tasks, including filing, data entry, and document preparation
• Support property management staff with various operational duties as needed

Perform any additional duties assigned by the Front Desk Manager.

REQUIRED SKILLS & EXPERIENCE:

• High school diploma or equivalent required
• Previous front desk, hospitality, or customer service experience preferred
• Proficient in Microsoft Office and comfortable learning property management software
• Excellent communication and interpersonal skills
• Ability to multitask, prioritize, and remain calm under pressure
• Detail-oriented with strong organizational skills
• Professional appearance and demeanor

DESIRED COMPETENCIES:

• Experience with vacation customer service.
• Bilingual (Spanish/English) is a plus.

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS: 

• Must be able to sit, stand, and walk for extended periods
• May be required to lift up to 25 lbs. occasionally
• Work environment is primarily indoors in a front office setting
• Weekend, holiday, and evening shifts may be required based on business needs