Pharmacy Support Account Manager

Become the trusted advisor helping pharmacies thrive! Are you ready to build lasting relationships, solve complex challenges, and guide pharmacy teams toward success? At Liberty Software, we proudly partner with pharmacies nationwide, helping them support their patients with powerful, user-friendly software. We’re excited to grow our Account Management team with individuals who can deliver expert support and personalized service—acting as the dedicated point of contact for assigned pharmacy clients. Please Note: This is a non-sales, in-person, role based in our Grapevine, TX office. What You'll Do: Build and maintain strong, long-lasting relationships with assigned pharmacy accounts, including owners, pharmacists, technicians, and clerks Serve as the dedicated point of contact for inbound calls, emails, chats, and escalated tickets from assigned accounts Diagnose and resolve software-related issues efficiently, escalating complex cases when needed Accurately document all interactions and actions in tracking software Provide guidance to configure software and computer settings to meet each client’s unique needs Ensure timely and successful delivery of solutions by collaborating with internal teams Communicate clearly with clients about ticket status, purchases, and requests Assist with high-severity requests or issue escalations as needed Become an expert on Liberty’s software suite to guide clients in best practices Provide onsite and web-based training of Liberty’s pharmacy software as needed Participate in occasional on-call rotation or overtime work when assigned Qualifications: Minimum 2 years of relevant experience required (customer service, retail pharmacy, technical support, or similar) Pharmacy Technician certification and retail pharmacy knowledge a plus Bachelor’s degree in business, communications, computer science, or related field preferred Professional, friendly, and patient demeanor essential Excellent verbal and written communication skills, able to engage all client levels—from pharmacy owners to clerks Strong multitasking, organizational, and time management skills Detail-oriented with strong typing and documentation abilities Excellent listening and critical thinking skills Experience with Liberty Software products is a plus Solid basic computer skills and proven ability to quickly master new software applications Benefits Starting Day One: 100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost Family coverage available with Liberty contributing 50% of the premium Fully vested 401(k) with employer match Employer contributions to Health Savings Accounts (HSA ) Generous paid time off and paid holidays Tuition reimbursement and continuing education support Adoption expense reimbursement Dependent Care Flexible Spending Account (FSA) for tax savings on childcare Confidential counseling resources for mental health, financial planning, and more, via Optum EAP Fully stocked breakroom #J-18808-Ljbffr RXinsider LTD.