Chargeback Analyst
OHFH Agency
Job Description
JOB DESCRIPTION:
JOB DESCRIPTION:
- This position will be a part of the Payment and Risk Operation team and will be responsible for:
- Processing Merchant Dispute (Incoming Dispute): Reviewing, researching, creating representment letter to processor.
- Processing Issuing Chargeback (Outgoing Dispute): Reviewing, researching, investigating, submitting disputes to processors
- Processing chargebacks recon (Updating status of chargeback and review status)
- Communicate with customers regarding documentation requests via email and phone calls
- Ensure Dispute milestones are met within a time frame
- Data entries related to chargeback
- Has at least 2 years of chargeback of payment card risk management experience
- Has at least 2 years of customer service experience
- Meet service level and performance requirements to deliver high quality work
- Possesses strong data analysis and investigative reporting skills
- Able to solve transaction or payment issues without complete process guidance
- Communicates clearly, and effectively with customers while investigating and resolving payment exceptions
- Has strong skills in using Excel and other software to create spreadsheets, models and reports
- Ability to make sound judgment calls
- Embodies BILL core values
- Fast Learner/Tech Savvy
- Excellent Communicator
- Reliable Team Player
- Attention to details
- Self-Starter able to think outside of the box
- Thrives in a fast-paced environment
- Independent decision maker with the ability to confidently back up actions
- Hybrid: In onsite Monday, Tuesday, and Thursday; remote Wednesday and Friday; full Mon-Fri work week. Transitions to fully remote in September (exact date TBD), though candidates needing continued in-person training may stay hybrid longer.
- Hiring manager flagged a common false positive : candidates often claim "dispute experience" that is actually fraud review experience - these are not equivalent, and true chargeback/dispute experience should be verified.
- Target timeline: offer out by Friday, Aug 7, 2026; ideal start date Aug 10, 2026, realistic target Aug 17, 2026
- 2 interview rounds, both 1:1 video format - one with the hiring manager, one with a senior dispute analyst
Vacancy posted 2 days ago
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