Chargeback Analyst

JOB DESCRIPTION


This position will be a part of the Payment and Risk Operation team and will be responsible for:


1. Processing Merchant Dispute (Incoming Dispute): Reviewing, researching, creating representment letter to processor.


2. Processing Issuing Chargeback (Outgoing Dispute): Reviewing, researching, investigating, submitting dispute to processor


3. Processing chargebacks recon (Updating status of chargeback and review status)


4. Communicate with customers regarding documentation requests via email and phone calls


5. Ensure Dispute milestones are met within a time frame


6. Data entries related to chargeback



Professional Experience/Background to be successful in this role:


Has at least 2 years chargeback of payment card risk management experience


Has at least 2 years customer service experience


Meet service level and performance requirements to deliver high quality work


Possesses strong data analysis and investigative reporting skills


Able to solve transaction or payment issues without complete process guidance


Communicates clearly, and effectively with customers while investigating and resolving payment exceptions


Has strong skills of using Excel and other software to create spreadsheets, models and reports


Ability to make sound judgment calls


Compensation: $26/hour
We look forward to reviewing your application. We encourage everyone to apply - even if every box isn't checked for what you are looking for or what is required.


PDSINC, LLC is an Equal Opportunity Employer.