Chargeback Analyst
Global Channel Management
Chargeback Analyst requires: Chargeback, Merchant Dispute, Incoming Dispute, Issuing Chargeback, Outgoing Dispute, Salesforce, Zendesk, QuickBase, Excel, Google Sheets, Smart Sheets At least 2 years of chargeback card dispute experience specifically on the Merchant Dispute (acquiring) side — reviewing, researching, and building representment/rebuttal documentation At least 2 years of customer service experience, including handling sensitive or disputed-transaction conversations Experience with Salesforce and Zendesk (CRM/case management systems used by the team) Strong data analysis and investigative reporting skills Strong Excel skills, including building spreadsheets, models, and reports Chargeback/dispute experience on the Issuing side (in addition to Merchant Dispute) Experience with QuickBase (used as the dispute management system) Familiarity with Google Sheets and Smart Sheets Familiarity with Claude/AI tooling Prior experience at a similar payment processor or card network company (hiring manager referenced companies such as FIS (Fidelity National Information Services), Marqeta, Adyen, ComData and comparable dispute processors.) #J-18808-Ljbffr
Vacancy posted 3 days ago
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