Director, Digital Operations & Service Enablement

$120.22k - $172.51k

Full-time

Logicalis, Inc.

Summary
This role is accountable for executing and scaling digital operations and service enablement capabilities across Managed Services. The Director, Digital Operations & Service Enablement drives the adoption of automation, observability, AI-enabled operations, and ITSM practices to improve service delivery efficiency, consistency, and customer experience.
Working in close partnership with Managed Services Operations and Service Delivery/Customer Success leadership, this role ensures services are enabled for scale, operationally efficient, and supported by modern, data-driven capabilities.
Essential Duties and Responsibilities
Digital Operations Execution & Service Enablement
Leads execution of automation, observability, AI-enabled operations, and ITSM initiatives across Managed Services
Drive adoption of platforms, tools, and standards to improve delivery consistency, scalability, and operational efficiency
Partners with architects and operations leaders to ensure services are fully enabled with monitoring, automation, and operational readiness
Develops and maintains service enablement standards, playbooks, and operational frameworks to support consistent delivery
Observability, Automation & AI-Driven Operations
Leads development and adoption of observability capabilities, including monitoring, alerting, telemetry, and service visibility
Ensures services are instrumented to generate actionable insights, enable proactive detection and earlier incident identification, and deliver operational transparency
Drives an automation- and AI-first approach to reduce manual effort and improve operational scalability
Identifies and implements AI-driven insights, predictive operations, and intelligent alerting within service delivery workflows
Continuously improves signal quality, alert accuracy, and signal-to-noise ratio to enhance operational effectiveness
Service Performance, Efficiency & Continuous Improvement
Monitors service performance metrics and identify opportunities to improve efficiency, reliability, and responsiveness
Drives continuous improvement initiatives focused on reducing operational complexity and improving service quality
Leads root cause analysis efforts and implement sustainable corrective actions for recurring issues
Partners with Service Delivery/Customer Success and Operations teams to ensure operational improvements translate into improved perceived value
Change Management & Adoption
Drives adoption of new tools, AI capabilities, and operational processes across delivery teams
Develops and executes communication, training, and rollout plans to ensure successful implementation
Ensures changes are implemented with minimal disruption to ongoing operations
General
Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
Supports and conducts self in a manner consistent with customer service expectations.
Supervisory Responsibilities Leads a team responsible for digital operations, automation, observability, AI enablement, ITSM and other service enablement functions.
Qualifications
To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Equivalent combination accepted.
Education:
Bachelor's Degree in a related field.
Experience / Technical Requirements
8+ years of experience in:
Managed Services or IT Services operations
Digital operations, observability, ITSM, or service enablement
Automation and operational improvement initiatives
Demonstrated experience implementing or scaling observability, automation, and AI capabilities within service delivery environments
Strong working knowledge of:
ITIL/ITSM frameworks
Monitoring/observability platforms (LogicMonitor a plus)
Automation and orchestration tools
Familiarity with:
AI-driven operations (AIOps)
Telemetry, logging, and performance monitoring frameworks
Computer Skills
Proficient use of all Microsoft Office applications.
Working knowledge of emerging technologies, including artificial intelligence (AI) and automation tools, with the ability to apply them to improve operational efficiency and service outcomes.
Certifications
None required
Other Skills and Abilities
Strong execution focus with ability to operationalize strategy
Data-driven decision-making and problem-solving skills
Ability to influence cross-functional teams without direct authority
Clear communicator with strong stakeholder alignment capabilities
High accountability for delivering measurable improvements
Success Measures
Increased adoption and maturity of observability capabilities across services
Improved signal quality, alert accuracy, and reduction in monitoring noise
Increased use of automation and AI-enabled operations across core workflows
Reduction in manual effort and operational complexity
Measurable improvements in service performance, responsiveness, and reliability
Successful rollout and adoption of new tools, platforms, and processes
Improved proactive detection and reduced incident impact through enhanced observability
Accountable for driving measurable improvements in operational efficiency and contributing to reduced cost-to-serve and improved customer experience outcomes
Physical Demands
The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value inclusion and belonging at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.
Salary Compensation Range: $120,218 - $172,513 + Bonus
LogicalisUS Benefits Summary

Apply

Vacancy posted 1 day ago

Similar jobs that could be interesting for youBased on the Director, Digital Operations & Service Enablement in Tempe, AZ vacancy

Senior Director, Operations
$200k - $275k
...world. We design, build and service cutting‑edge equipment that... ...industry, Applied enables the exciting technologies that... ...What You’ll Do The Senior Director of Operations is responsible for leading... ...transformation through automation, digital manufacturing, advanced...
Suggested
Full time
Relocation
Applied Materials
Tempe, AZ
3 days ago
Senior Director, HR Operations, Shared Services & HR Technology
Senior Director, HR Operations, Shared Services & HR Technology Full-time. Type of Position: Hybrid Position Summary The Senior... ...operating procedures. AI, Automation & Digital Transformation Identify and implement AI‑enabled solutions that improve HR service delivery...
Suggested
Full time
Local area
3 days per week
Unitek Learning
Tempe, AZ
3 days ago
Director, Customer Experience Strategy & Operations
...Experience team serves as a foundational operations pillar at DoorDash, dedicated to... ...About the Role DoorDash is looking for a Director of Customer Experience Strategy & Operations... ...people, process, product, data, and AI-enabled workflows. Partner with Product, Engineering...
Suggested
Hourly pay
Work at office
Local area
Remote work
Flexible hours
DoorDash ANZ
Tempe, AZ
3 days ago
Senior Director of Operations & Digital Manufacturing
$200k - $275k
Applied Materials is looking for a Senior Director of Operations in Tempe, Arizona, to lead manufacturing operations and drive enterprise transformation initiatives. This pivotal role encompasses overseeing safety, quality, delivery, cost, and customer satisfaction while...
Suggested
Applied Materials
Tempe, AZ
3 days ago
Global Digital Enablement Project Manager
...Experience what’s next at Avnet!Job Summary:Leads and delivers digital enablement initiatives that drive adoption, optimize business processes... ...to apply for a posted position contact our Human Resources Service Center at (***) ***-****.SummaryLocation: Tempe, Arizona,...
Suggested
Full time
Temporary work
Work experience placement
Live in
Flexible hours
Avnet
Tempe, AZ
4 days ago
Manager, Digital Workforce & IAM Product Management (IAM)
$137.4k - $233.6k
...in innovative wealth management, asset servicing, asset management and banking services,... ...technology and exceptional service. The Manager, Digital CoWorker Engineering & Product... ...and Digital CoWorkers that enhance IAM operations, identity management, risk, and business...
Full time
H1b
Worldwide
Flexible hours
Northern Trust
Tempe, AZ
1 day ago
Robot Operations Specialist - DoorDash Dot
...passion for applying robotics solutions in a service used by millions of people, then we want... ...the Role We’re looking for a strong operator to carry out the testing, deployment,... ...technology and logistics company that started by enabling door-to-door delivery, and we are...
Work at office
Local area
Remote work
Shift work
Night shift
Rotating shift
Afternoon shift
Visa Hunt
Tempe, AZ
5 days ago
Plant Operations Director (Nutraceuticals/Dietary Supplement
...Director of Operations Gummi World has an exciting opportunity for a Director of Operations located in the Tempe/Chandler Arizona area. This... ...functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential...
For contractors
Work experience placement
Shift work
Arizona Staffing
Tempe, AZ
2 days ago
Human Resources Generalist - Operations Specialist
The HR Operations Specialist is the operational backbone of the Human Resources function, serving... ...administrative workload, this position enables the HR Business Partner team to focus on... ...HR inbox, case management queue, and HR service request channels throughout the business...
Hourly pay
Temporary work
Local area
Immediate start
Remote work
RXinsider LTD.
Tempe, AZ
2 days ago
Digital Manager, Service Center
$66.74k - $111.24k
...LPL, and most importantly our, employees. Job Overview As a Digital Services Manager at LPL Financial, you’ll play a pivotal role in our... ...iterate and innovate existing processes. Establish documented operating procedures. Customer Satisfaction: Develop and implement...
Work at office
Remote work
Work from home
LPL Financial
Tempe, AZ
4 days ago
Community Impact Operations Leader
...meaningful careers by building virtual customer service teams in communities that have been... ...for job growth. As a Community Impact Operations Leader (Vice President) in Chase... ...execution of the Military Spouse Program , enabling virtual recruitment, hiring, training, and...
Work at office
Local area
Relocation
JPMorgan Chase & Co.
Tempe, AZ
2 days ago
Operations Specialist
...microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to... ...California, Wilton, Connecticut, and Hillsboro, Oregon.The Operations Specialist supports execution and performance across...
Full time
Work at office
ASML Holding
Chandler, AZ
2 days ago
Associate Director, Customer Support Operations (Tempe)
Gemini Trust Company in Tempe, AZ seeks an Associate Director of Customer Support (Operations Center) to lead workforce management and frontline operations... ...planning across the regional support team to ensure service levels and customer outcomes. You will forecast,...
Local area
Gemini Trust Company
Tempe, AZ
1 day ago
People Operations - Leave of Absence Specialist
...microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to... ...and San Diego, CA.Role and ResponsibilitiesThe People Operations - Leave of Absence Specialist is responsible for managing...
Full time
Work experience placement
Work at office
Local area
Remote work
Flexible hours
2 days per week
ASML Holding
Chandler, AZ
1 day ago
Associate Director, Customer Support (Operations Center)
...range of simple, reliable, and secure crypto products and services to individuals and institutions in over 70 countries.... ...requests for Gemini Exchange. The Role: Associate Director, Customer Support (Operations Center) As an Associate Director of the regional team,...
Work at office
Local area
Shift work
Gemini Personnel Pte Ltd
Tempe, AZ
5 days ago
Associate Director, Customer Support — Scale Operations Center
Gemini is seeking an Associate Director, Customer Support (Operations Center) to lead workforce management for the regional support team in Tempe, AZ... ...and coordinating with global operations to ensure high service levels. The successful candidate will drive performance...
Sierra Ventures
Tempe, AZ
4 days ago
Director Operations
...Director of Operations, Prop TechOur client is an innovative organization at the forefront of technology enabled real estate solutions, transforming how residential transactions are managed... ...that leverage technology to deliver services.Experience implementing CRM...
Blue Signal Search
Tempe, AZ
4 days ago
Process Manager, Sales Operations
About Us ADESA, a Carvana-owned company, currently operates over 50 locations throughout the U.S. Our auto auctions, some up to 200 acres, provide a wide array of vehicle services that surround our wholesale vehicle remarketing efforts, including retail and wholesale reconditioning...
Carvana
Tempe, AZ
3 days ago
Field Operations Supervisor
$54.6k - $59k
...Field Operations Supervisor (Multiple Positions / Multiple Shifts) Campus: Tempe JR125099 End Date: August 14, 2026 Minimum Qualifications... ...been achieved. Job Description Parking and Transportation Services (PTS) is seeking multiple Field Operations Supervisors to provide...
Full time
Temporary work
Part time
Work at office
Relocation package
Shift work
Arizona State University
Tempe, AZ
11 hours ago
Claims Operations Manager, AI-Enabled Transformation
DoorDash is seeking a Manager, Insurance Claims Operations to lead the next generation of claims operations from Tempe, AZ on a hybrid... ...improve performance and customer outcomes. The role emphasizes AI-enabled solutions, automation, and process redesign to transform the...
DoorDash
Tempe, AZ
3 days ago
IT Director: Strategy, Security & IT Operations Leader
Meade is a full-service design firm seeking an IT Director to lead IT operations, infrastructure, cybersecurity, and business systems in Tempe, AZ. This onsite role focuses on building a scalable, service-oriented IT organization to support rapid company growth. The ideal...
Meade
Tempe, AZ
5 days ago
Contract Manager - Southwest Region
...Our market spans all industries and our service offerings include Critical Electrical, Mechanical... ...Managers, Procurement, Legal and Operations to ensure contracts comply with company... ...Reasonable accommodation may be made to enable individuals with disabilities to perform...
Contract work
For subcontractor
Work at office
Local area
Loenbro
Gilbert, AZ
5 days ago
Sales Engagement Program Manager
$92.82k - $109.2k
...better and smarter financial decisions and enabling the communities we support to grow and... ...Program Manager provides analytical, operational, and enablement support for the Salesforce... ...by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.The...
Full time
Work at office
Local area
Remote work
Flexible hours
3 days per week
US Bank
Tempe, AZ
2 days ago
Chase Auto Vehicle Remarketing Business Operations Manager I - Associate
...We are looking for an Asset Remarketing Operations Manager to join our team. As the Vehicle... ...assuring adherence to procedures, established service standards, and Bank policy. • Administer... ...deposit growth and have the most-used digital solutions - all while ranking first in...
JP Morgan Chase
Tempe, AZ
1 day ago
Data Center Project Manager
...completion and ensuring client satisfaction by delivering unparalleled service. Provides overall project management support for several small... ...considering reasonable accommodation measures that may enable qualified disabled applicants and employees to perform essential...
For contractors
Work experience placement
Work at office
Local area
Flexible hours
Rosendin Electric
Tempe, AZ
1 day ago
Senior Operations Program Manager with Security Clearance
$150.5k - $237.5k
...Engineering discipline (e.g., Electrical, Mechanical, or Industrial). Minimum of 7 years of experience in program management, product operations, or engineering (a mix of these is highly preferred). Proven track record of successfully taking complex technical products from...
Contract work
ViaSat
Tempe, AZ
5 days ago
Building Automation Systems Project Manager
$67.48k - $115.68k
...at Siemens, we take pride in enabling sustainable progress through... ...customers by combining the real and digital worlds. Improving how we live... ...efficiency. Assist the Operations Manager in contracting subcontractors... ...discharge from military service, and other categories...
Permanent employment
For subcontractor
Work at office
Local area
Immediate start
Siemens Mobility
Tempe, AZ
4 days ago
Program Manager II, Relay Operations Center, Tech and OI
$74.2k - $129.8k
...improvements across Amazon Transportation Services (ATS) business lines. In this role, you... ...alignment between teams to advance operational efficiencies. You'll build comprehensive... ...and Relay technology. This integration enables ROC to grow as a global organization with...
Flexible hours
Amazon
Tempe, AZ
3 days ago
Service Delivery Project Manager
$88k - $121k
...display in the world. We design, build and service cutting-edge equipment that helps our... ...the global electronics industry, Applied enables the exciting technologies that literally... ...a range of customer, operational, project or service activities within own...
Full time
Applied Materials
Chandler, AZ
1 day ago
Director, Global Operations Control
$285k - $352k
...s fully autonomous ride-hail service and can also be applied to a... ...ten million rider-only trips, enabled by its experience autonomously... ...15+ U.S. states. Waymo Operations exists to deliver the Waymo Driver... ...will report to our Senior Director, Global Operations Center. You...
Full time
Local area
Immediate start
Remote work
Shift work
Waymo
Tempe, AZ
3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Director, Digital Operations & Service Enablement. Be the first to apply!