Community Outreach Liaison

Overview Community Outreach Liaison - ABA Centers of America | Lancaster, PA Are you a high-performance business-development professional with proven healthcare experience who knows how to get past gatekeepers and win over doctors and healthcare decision-makers? We are a growing company that makes a real difference in the lives of kids with autism and their families. Join our mission to reduce long waiting times for autism diagnosis and ABA therapy. As a Community Outreach Liaison, you will generate leads and build strong relationships with families and local organizations. What You'll Do Community Engagement and Education Develop and implement targeted education and awareness campaigns about ABA services Organize and participate in quality-focused community events such as educational workshops, healthcare expos, and support groups Serve as an educational resource for community stakeholders, including healthcare providers, schools, and families Partner with community organizations to distribute educational materials and increase program visibility Conduct scheduled visits to referral sources, including: Pediatricians' offices Neurologists' offices Speech therapy centers Occupational therapy clinics Play centers Schools and educational institutions Family medicine practices Children's hospitals and healthcare systems Referral Management and Stakeholder Networking Conduct 8-10 scheduled site visits per day to referral sources such as healthcare providers, schools, and community organizations Log all visits with comprehensive notes in Salesforce, detailing key points of discussion, follow-ups, and next steps Foster strong, ongoing relationships through regular communication, ensuring the development of trust and service transparency Engage in meaningful relationship-building conversations during visits to understand referral needs and service improvements Event Planning and Execution Plan and execute educational events, focusing on outreach quality rather than quantity Coordinate with community partners to create impactful, information-driven events Track event performance and identify key takeaways to adjust future event planning strategies Reporting, Follow-Up, and Post-Communication Maintain a daily schedule that includes logging referrals, tracking outreach progress, and preparing follow-up communications Submit detailed weekly reports summarizing visits, event outcomes, and referral generation results Ensure that all inquiries and referral requests are addressed within 24-48 hours Provide consistent updates to the National Director of Client Growth, including successes, challenges, and suggested action steps Requirements Bachelor's degree in Communications, Marketing, Business Administration, Social Work, or a related field Minimum of 4+ years of experience in community outreach, healthcare education, or account management Proven track record in organizing successful community events focused on education and outreach Strong interpersonal and communication skills to connect with diverse community stakeholders Ability to manage multiple tasks independently while meeting performance goals Proficiency in CRM tools (e.g., Salesforce) and office productivity software Benefits 21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays) Flexible Spending Account (FSA) and Health Savings Account (HSA) options Medical, dental, vision, long-term disability, and life insurance Generous 401(k) with up to 6% employer match Potential production bonus About ABA Centers of America ABA Centers of America is committed to maintaining a culture led by seasoned professionals who share a vision of becoming the nation’s leading provider of autism care. We value compassion, expertise, and dedication to supporting our clinical team members. ABA Centers of America participates in the U.S. Department of Homeland Security E-Verify program. #J-18808-Ljbffr